Unit of competency Outline

Date retreived
23/07/2026 1:23 AM AWST

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Manage conflict through negotiation

Manage conflict through negotiation

Unit of competency
National Code
CSCSAS024
State Code
ODO26
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
22/09/2021
View on TGA
State Implementation and Classification
Approved Date
05/11/2021
Field of Education
091199 - Justice And Law Enforcement, N.e.c.
Original Release Date
05/11/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to manage conflict through negotiation by assessing conflict, negotiating solutions and evaluating responses.This unit applies to those working with offenders in correctional services environments. The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to security.A person undertaking this role may work autonomously or as part of a team with support from familiar and unfamiliar resources.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assess conflict
  • 1.1 Consider likely and possible conflict situations to prevent escalation
  • 1.2 Identify and evaluate responses to conflict against legal requirements and organisational procedures
  • 1.3 Identify situations requiring assistance and support and request assistance promptly
2 Negotiate resolution
  • 2.1 Use strategies to resolve conflict that comply with organisational policies and procedures
  • 2.2 Use negotiation techniques that maintain positive interaction and minimise aggressive behaviour
  • 2.3 Use communication techniques that are effective in ensuring mutual understanding
  • 2.4 Ensure negotiation styles take into account social and cultural differences
  • 2.5 Confirm mutual agreement to strategies and required outcomes with all relevant stakeholders
3 Evaluate responses
  • 3.1 Evaluate and review effectiveness of response in accordance with legal and organisational requirements
  • 3.2 Provide accurate and constructive observations of incidents and their contributing factors when reviewing and debriefing the situation
  • 3.3 Provide and maintain records and reports in accordance with organisational requirements
  • 3.4 Recognise effects of stress in self and manage using recognised stress management techniques
No information
No information
Replaces
State Code National Code Title Type
AUY70 CSCSAS013 Manage conflict through negotiation Unit of competency