Unit of competency Outline
Date retreived
24/07/2026 2:20 AM AWST
24/07/2026 2:20 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer customer contact telecommunications technology
Administer customer contact telecommunications technology
Unit of competency
National Code
ICTCC420A
ICTCC420A
State Code
C5412
C5412
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
08/10/2003
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
08/10/2003
Nominal Hours
25
Description
Notes
Elements and Performance Criteria
No information
No information
No information
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0616 | BSBCCO401A | Administer customer contact telecommunications technology | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C544 | ICT20102 | Certificate II in Customer Contact | Qualification |
| C545 | ICT30102 | Certificate III in Customer Contact | Qualification |
| C546 | ICT40102 | Certificate IV in Customer Contact | Qualification |