Unit of competency Outline

Date retreived
23/07/2026 9:54 AM AWST

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Manage onsite residential property

Manage onsite residential property

Unit of competency
National Code
CPPREP4181
State Code
OAQ83
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080503 - Real Estate
Original Release Date
03/06/2020
Nominal Hours
45
Description
This unit specifies the skills and knowledge required to work as an onsite residential manager contracted on behalf of the owners of a residential complex. It includes the roles of property caretaker and letting agent for short-term stays but excludes residential tenancies.The unit applies to industry professionals in real estate.State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1. Perform property caretaker duties.
  • 1.1 Examine and outline caretaker roles and responsibilities for day-to-day running of a residential complex.
  • 1.2 Schedule and manage maintenance of property grounds and building areas.
  • 1.4 Manage communication with individual property owners and owners’ corporation about matters relevant to the care of the property.
  • 1.5 Liaise with owners’ corporation about compliance with relevant by-laws.
2. Act as a letting agent.
  • 2.1 Follow contract requirements to manage letting of accommodation for short-term stays.
  • 2.2 Manage marketing of accommodation in the complex.
  • 2.3 Manage reception and support services for short-term stay guests.
  • 2.4 Manage guest payments and short-term stay management expenditure.
  • 2.5 Manage housekeeping services for short-term stays.
  • 2.6 Manage resolution of complaints and guest dissatisfaction.
3. Provide financial reports.
  • 3.1 Identify financial reports required for the complex.
  • 3.2 Manage the preparation of financial reports for individual owners for property vacancies, income and expenses.
  • 3.3 Manage the preparation of financial reports for the owners’ corporation on caretaker and letting income and expenditure.
  • 3.4 Manage the preparation of financial reports for a trust account.
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State Code National Code Title Type
AD904 CPPSS00070 Onsite property manager Skill set
BEH9 CPP41419 Certificate IV in Real Estate Practice Qualification