Unit of competency Outline
Date retreived
24/07/2026 4:50 AM AWST
24/07/2026 4:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process customer complaints
Process customer complaints
Unit of competency
National Code
FNSICCUS302B
FNSICCUS302B
State Code
C9726
C9726
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
07/02/2008
Field of Education
080501 - Sales
Original Release Date
07/02/2008
Nominal Hours
20
Description
Notes
Elements and Performance Criteria
No information
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7334 | FNSICCUS302A | Process customer complaints | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D114 | FNS30107 | Certificate III in Financial Services | Qualification |
| C692 | FNS30104 | Certificate III in Financial Services | Qualification |