Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Case management process should include the following requirements:
case management system is consistent with the organisation's mission, strategic plans and objectives and the political and social environment of the justice system
research a range of intervention systems and methods relevant to the clients and objectives of justice services
research the interests of key people in the organisation and in the professional support areas
case management system addresses the statutory and organisational framework of justice services
decisions about models are based on a choice and range of alternative options
processes, protocols and procedures are included in the planning
clear understanding of the roles, responsibilities and accountability for clients, key people and services involved
case management system includes appeals processes, renegotiating or terminating processes
case management system reflects all relevant social and cultural factors and relevant theory.
Implementation of the processes should include:
support strategies for key people involved in implementation
definition of what is mandatory and what is flexible
checking and confirming quality and consistency control mechanisms with key people
support services contracts
defining information processes, protocols and requirements
data gathering to determine progress against performance indicators
responses to crises and to risks
support and agreement from supervisors
processes necessary for evaluation
requirement for complete and accurate reports.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of employability skills as they relate to this unit
ability to establish offender management practices in a range of (two or more) contexts or occasions, over time.
Context of and specific resources for assessment
This unit contains a wide range of variables to reflect the diverse nature of offender management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual responsible for developing and establishing offender management practices effectively as part of a coordinated team, including coping with difficulties, irregularities and changes to routine
copies of legislation, policies, procedures and guidelines relating to establishing offender management practices
access to appropriate learning and assessment support when required.
The context of performance will depend on the candidates' roles and responsibility, the strategic objectives of the organisations, the focus of case management programs and processes and the conditions required by:
different models of case management
programmed intervention
classification and review requirements
need and risk assessment
reporting and referring to specialists
protective care
high risk offenders
routine and special reports
review of sentence plan and conditions
organisational policy and procedures
relevant program standards
service and professional standards, including code of professional ethics or code of practice
case management models used in custodial environments
case management models used in community-based programs.
Method of assessment
The following assessment methods are suggested:
observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations
written and/or oral questioning to assess knowledge and understanding
completion of workplace documents and reports produced as part of routine work activities
third-party reports from experienced practitioners
completion of performance feedback from supervisors and colleagues.
Guidance information for assessment
Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.
In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.