Unit of competency Outline
Date retreived
23/07/2026 1:07 AM AWST
23/07/2026 1:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Create user documentation
Create user documentation
Unit of competency
National Code
ICAD3218B
ICAD3218B
State Code
D0092
D0092
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/11/2007
Field of Education
020399 - Information Systems, N.e.c.
Original Release Date
29/11/2007
Nominal Hours
20
Description
This unit defines the competency required to create user documentation that is clear to the target audience and is easy to navigate.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine documentation standards and requirements
- 1.1. Determine documentation requirements
- 1.2. Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
- 1.3. Design documentation templates using appropriate software and obtain approval from appropriate person
2. Produce user documentation
- 2.1. Conduct a review of the subject system, program, network or application in order to understand its functionality
- 2.2. Gather existing technical, design or user specifications and supporting documentation
- 2.3. Create user documentation based on template to record the operation of the subject system, program, network or application
3. Review and obtain signoff
- 3.1. Submit user documentation to target audience for review
- 3.2. Gather and analyse feedback
- 3.3. Make changes to user documentation
- 3.4. Submit user documentation to appropriate person for approval
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
user manuals and procedure manuals
training materials in either hard copy
electronic copy
on-line help
internet/intranet
design specifications
May include but are not limited to policy relating to cataloguing, sign-off, storage, distribution, revision
May include ISO/IEC/AS standards, organisational standards, project standards. For further information refer to the Standards Australia website at: www.standards.com.au
commercial software applications; organisation-specific software, word processing packages, graphics packages, presentation applications, multimedia authoring tools and help file creation software
supervisor
teacher
authorised business representative
client
User documentation can include project specifications, reports, help references, user manuals, training materials and self-paced tutorials, on-line help, user guides, brochures
user manuals and procedure manuals
training materials in either hard copy
electronic copy
on-line help
internet/intranet
design specifications
May include but are not limited to policy relating to cataloguing, sign-off, storage, distribution, revision
May include ISO/IEC/AS standards, organisational standards, project standards. For further information refer to the Standards Australia website at: www.standards.com.au
commercial software applications; organisation-specific software, word processing packages, graphics packages, presentation applications, multimedia authoring tools and help file creation software
supervisor
teacher
authorised business representative
client
User documentation can include project specifications, reports, help references, user manuals, training materials and self-paced tutorials, on-line help, user guides, brochures
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to create user documentation that meets business requirements, caters for a diverse readership, is clear to the target audience and easy to navigate
To demonstrate competency in this unit the person will require access to:
Documentation standards
Software tools for effecting documentation
Access to information about system, platform, network or application being documented
Context of and specific resources for assessment
The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
Assessment must ensure:
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.
Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended
An individual demonstrating this competency would be able to:
Demonstrate some relevant theoretical knowledge
Apply a range of well-developed skills
Apply known solutions to a variety of predictable problems
Perform processes that require a range of well-developed skills where some discretion and judgement is required
Interpret available information, using discretion and judgement
Take responsibility for own outputs in work and learning
Take limited responsibility for the output of others
Maintain knowledge of industry products and services
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the ability to create user documentation that meets business requirements, caters for a diverse readership, is clear to the target audience and easy to navigate
To demonstrate competency in this unit the person will require access to:
Documentation standards
Software tools for effecting documentation
Access to information about system, platform, network or application being documented
Context of and specific resources for assessment
The breadth, depth and complexity of knowledge and skills in this competency would cover selecting, adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available.
Assessment must ensure:
Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the section of equipment, services or contingency measures and within known time constraints would be characteristic.
Applications may involve some responsibility for others. Participation in teams including group or team coordination may be involved.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended
An individual demonstrating this competency would be able to:
Demonstrate some relevant theoretical knowledge
Apply a range of well-developed skills
Apply known solutions to a variety of predictable problems
Perform processes that require a range of well-developed skills where some discretion and judgement is required
Interpret available information, using discretion and judgement
Take responsibility for own outputs in work and learning
Take limited responsibility for the output of others
Maintain knowledge of industry products and services
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8732 | ICAD3218A | Create user documentation | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D7855 | ICAICT301A | Create user documentation | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C858 | ICA30105 | Certificate III in Information Technology | Qualification |
| C861 | ICA40305 | Certificate IV in Information Technology (Websites) | Qualification |