Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client requirements may refer to:
applications
business opportunities
network
people in the organisation
problems with or opportunities for a business
system.
Project may include:
business improvement process
ebusiness solution involving the total organisation or part of the organisation
projects involving a business undertaking a total organisational change
scope:
budget
feasibility
features
hardware
legal constraints
policy
resource
software
time
systems-only change.
Related problems may relate to:
routine or non-routine problems that may affect the immediate work environment or project outcome, particularly relating to meeting client requirements.
Sources of information may include:
business-strategic plans
change-management plans
current systems-design plans
project-management plans.
Client may include:
external organisation
individual
internal department
internal employee.
Feasibility may include:
economic and schedule feasibility as well as the principal inputs and outputs
expected improvements or impacts
operational feasibility
physical requirements of each solution
revenue and cost-benefits
risks
technical feasibility.
Solution may include:
hardware upgrades
implementing a new system
new hardware
new software
software upgrades
user training.
Constraints may include:
budget
hardware
legal constraints
policy
resource
software
time.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
manage and review work done by others in the:
identification of required services
scope of a project
solutions to client’s requirements that fit within the constraints
review a prepared feasibility report.
Context of and specific resources for assessment
Assessment must ensure access to:
contributions to a feasibility report
client requirements
report-writing template
client expectations brief
information on a range of IT business solutions
future organisational business processes
budgets for scenarios
outcomes of the business-analysis process
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of a candidate analysing client’s requirements with their team
verbal and written questioning to assess candidate’s knowledge of:
client requirements
business context
factors required to present solutions
feasibility
financial modelling
review of an approved feasibility report with contributions from the candidate's team.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.