This unit describes the skills and knowledge required to review changes made in the operations systems, process or environment to ensure they result in improvement, that gains are maintained and that gains are used as a basis for further gains. The unit includes consensus decision making and methods for capturing information on implemented changes, including quantitative and qualitative reports and informal conversations with people to make sure gains are maintained and ways are found to build on them.This unit applies to team leaders and people with a similar sphere of influence and scope of authority and responsibility and who have knowledge of competitive systems and practices, continuous improvement and locking in improvements.This unit covers the skills required for a qualitative approach to the review of a process change or a group of changes. This unit reviews both intended and unintended consequences of change and the effectiveness of the implementation of the change.This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.