Elements and Performance Criteria

Stream: Production Plant
Field: Operations
Equivalencies: N/A
Medium for communications may include facsimile, telephone, radio, other electronic medium, memo, letter, report form, log book, switchboard, e-mail, pager, intercom, CB, poster, personal contact, signal and body language
Information and documentation sources may include verbal or written communications; enterprise safety rules documentation; enterprise operating instructions; dedicated computer equipment; enterprise/site standing and operating instructions; enterprise log books; manufacturer's operation and maintenance manuals; and equipment and alarm manuals
Communication procedures may include protocol, appropriate forms/log books, telephone answering procedure and radio procedure
Limitations may be radio/mobile phone dead spots, weather conditions, customer language barriers, customers lack of technical knowledge and incoherent or irate callers

Critical aspects of evidence
The knowledge and application of relevant sections of: Occupational, health and safety legislation; Statutory legislation; Enterprise/site safety procedures; Enterprise/site emergency procedures
Acknowledging and prioritising fault communication
Selecting and applying communication systems
Monitoring communication systems
Context of assessment
Competency Standards should be assessed in the workplace or simulated workplace and under the normal range of workplace conditions
Assessment of this unit will be supported with documentary evidence, by means of endorsement stating type and work
Interdependent assessment of unit
Nil
Knowledge and Skills
A knowledge of:
Relevant occupational health & safety regulations; Relevant statutory legislation; Relevant enterprise/site safety procedures; Enterprise/site emergency procedures and techniques; Plant status; Relevant plant and equipment, it's locations and operating parameters; Enterprise recording procedures; Policies; Alternative communication links; Communication systems and principles; Computers and software
The ability to:
Apply relevant statutory legislation; Apply relevant enterprise/site safety procedures; Apply enterprise/site emergency procedures and techniques; Apply enterprise recording procedures; Communicate information or instructions in a clear and concise manner; Plan and prioritise work; Co-ordinate the operation of equipment to maintain plant integrity, personnel safety and continuity of supply; Apply alternative communication links; Communicate effectively; Apply data analysis techniques and tools; Operate and monitor communication systems.