Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality requirements may include:
negotiated trade-offs between cost, schedule and performance as these relate to implementation of quality processes
quality aspects that may impact on customer satisfaction
requirements from the client and other stakeholders.
Quality standards may refer to:
ISO 10006:2003, which provides guidance on the application of quality management in projects and other recognised standards and guidelines
national and international standards, such as ISO 9004:2008 and 9004:2009 for guidance on implementing continual improvement processes and quality of product and service delivery
recognised industry best practices.
Quality assurance processes refer to:
procedures and processes implemented to ensure agreed quality outcomes based on the specific needs of the project.
Quality control may relate to:
monitoring compliance with best practice, standards, requirements and solution specifications
monitoring the results of regular quality assurance processes, including audits or inspections by internal or external agents
recommending continual improvement activities
recommending ways to eliminate root causes of unsatisfactory performance of processes or products.
Quality baselines may include:
standard by which quantitative values captured via quality metrics are compared to, such as stakeholder satisfaction index, which must remain above 90%.
Quality-control metrics relate to:
measures that have been developed to allow quantitative evaluation of the relative performance of specific processes, activities and outcomes over time
defect density
schedule variance
stakeholder satisfaction index
training effectiveness.
Quality-management tools may include:
benchmarking
brainstorming
charting processes
control charts
cost-benefit analysis
flowcharts
group work activities
histograms
Pareto charts
processes that limit or indicate variation
ranking candidates
run charts
scattergrams
statistical methods.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify and implement appropriate quality management processes within a complex IT project.
Context of and specific resources for assessment
Assessment must ensure access to:
appropriate learning and assessment support when required
modified equipment for people with special needs
appropriate simulated or real organisation and suitable IT project
facilities suitable for holding quality assurance problem-solving workshops.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out project work
verbal or written questioning to assess required knowledge and skills
review of reports, plans and documents
review of a portfolio of the project work undertaken.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.