Unit of competency Outline

Date retreived
22/07/2026 10:27 AM AWST

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Provide security services to clients

Provide security services to clients

Unit of competency
National Code
CPPSEC2006A
State Code
D1381
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/04/2011
View on TGA
State Implementation and Classification
Approved Date
24/08/2011
Field of Education
099905 - Security Services
Original Release Date
24/08/2011
Nominal Hours
4
Description
This unit of competency specifies the outcomes required to provide a security service to clients. It requires the ability to establish effective relationships, identify problems, and deliver a security service according to specific instructions. It also requires an ability to use communication and problem solving techniques to promote client confidence.This unit may form part of the licensing requirements for persons engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1Establish positive relationship with clients.
  • 1.1 Relationship with client is established by using appropriate communication techniques to confirm needs and expectations.
  • 1.2 Communication with clients is conducted in a professional and courteous manner which reflects sensitivity to individual social and cultural differences.
  • 1.3 Professional conduct is maintained according to client and organisational requirements.
  • 1.4 Client confidentiality is maintained according to organisational and legislative requirements.
2Deliver service to clients.
  • 2.1 Effective client service is provided to meet required security services and assignment instructions.
  • 2.2 Conflict situations are identified and action taken to minimise impact on client satisfaction in consultation with relevant persons.
  • 2.3 Client is informed of all relevant security matters in a timely manner in accordance with agreed reporting instructions.
  • 2.4 Personal limitations in meeting client needs are identified and assistance sought as required from relevant persons.
3Respond to client complaints or special requirements.
  • 3.1 Special needs or requirements of client are identified and service adjusted to meet needs.
  • 3.2 Possible causes of client dissatisfaction are identified using appropriate communication skills.
  • 3.3 Client complaints are resolved with professionalism and courtesy with assistance from relevant persons sought as required.
  • 3.4 Unresolved complaints or client dissatisfaction are reported in accordance to organisational requirements.
No information
No information
Replaces
State Code National Code Title Type
S3861 PRSSO205A Provide security services to customer Unit of competency
S3864 PRSSO212A Screen baggage and people Unit of competency
Replaced By
State Code National Code Title Type
WC067 CPPSEC2006B Provide security services to clients Unit of competency
State Code National Code Title Type
W969 CPP20211 Certificate II in Security Operations Qualification
D212 CPP20207 Certificate II in Security Operations Qualification