Unit of competency Outline

Date retreived
23/07/2026 4:11 AM AWST

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Support clients to obtain access to health services

Support clients to obtain access to health services

Unit of competency
National Code
HLTAHW002
State Code
WG653
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
14/02/2014
Field of Education
061307 - Health Promotion
Original Release Date
14/02/2014
Nominal Hours
40
Description
This unit describes the knowledge and skills required by a new worker in primary health care to provide basic support to assist Aboriginal and/or Torres Strait Islander clients and community to gain access to available health services. The unit involves the communication of basic health information about health services. It does not involve the worker performing a health check or specific details of health issues.This unit applies to all staff providing support to the delivery of primary health care. All work tasks are to be performed under supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Support clients to communicate with service providers
  • 1.1 Explain services offered by specific health service providers to clients and/or significant others
  • 1.2 Support clients to use their preferred language when communicating with service providers
  • 1.3 Use appropriate visual aids and other resources to support client’s understanding
  • 1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others
2. Assist service providers to understand client and community needs
  • 2.1 Communicate client needs and concerns to service providers to support access to services
  • 2.2 Communicate local community values, beliefs and gender roles to service providers as required
  • 2.3 Explain the role of traditional healers in the community to service providers as required
3. Give practical support to clients when accessing health services
  • 3.1 Book client appointments as required
  • 3.2 Inform client and/or significant other person of appointments
  • 3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider
  • 3.4 Contact clients as required to ensure appointments are kept
  • 3.5 Follow-up with client and/or significant other person after appointments as required
No information
No information
Replaces
State Code National Code Title Type
D5651 HLTAHW202B Support clients to obtain access to health services Unit of competency
Replaced By
State Code National Code Title Type
OEO35 HLTAADV001 Support clients to access health services Unit of competency