Unit of competency Outline

Date retreived
23/07/2026 6:49 AM AWST

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Implement recovery oriented approaches to complexity

Implement recovery oriented approaches to complexity

Unit of competency
National Code
CHCMHS010
State Code
AVB60
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
061309 - Community Health
Original Release Date
22/01/2016
Nominal Hours
70
Description
This unit describes the skills and knowledge required to identify and respond to issues of complexity when supporting people living with mental illness and their care networks. The unit is based on a strengths-based approach and acknowledges that complexity is not a characteristic of an individual. Complexity may be impacted by a range of interactions between the worker, the organisation and the environmental context. This unit applies to work with people living with mental illness in a range of community services work contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify the person’s issues that may contribute to complexity
  • 1.1 Invite the person to share their life experience, values, hopes, expectations and needs1.2 Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport1.3 Identify with the person the breadth of issues they are facing and any associated or impacting factors1.4 Listen actively to ensure experiences are heard to support exploration and validation of issues raised1.5 Engage in collaborative record keeping and ongoing consent
2. Identify worker or service issues that may affect capacity to work with the person
  • 2.1 Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances2.2 Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice2.3 Identify systemic and personal issues and challenges and report according to organisation procedures
3. Identify environmental issues that may contribute to complexity
  • 3.1 Identify any limitations relating to geographical location and isolation3.2 Identify extent of the person’s social and support network and any indications of social exclusion or inclusion3.3 Identify current policies, at a state and federal level and any funding limitations or criteria3.4 Identify differences in other service practice environments and compatibility to the persons preferences
4. Work collaboratively to prioritise needs and develop self-determined directions
  • 4.1 Seek agreement on the process for prioritising needs 4.2 Prioritise needs and hopes in collaboration with the person4.3 Agree on options, directions and timelines 4.4 In conjunction with the person, explore risks, opportunities and strategies 4.5 Identify other members of their support network, other services or professionals they wish to involve 4.6 Develop and agree on contingency plans as necessary4.7 Respond flexibly to the changing needs and circumstances of the person4.8 Provide and negotiate flexible responses in service provision
5. Coordinate and negotiate recovery oriented service
  • 5.1 Establish, expand and maintain partnerships and support networks to meet the persons needs and create sustainable service pathways5.2 Work effectively with colleagues, and partner organisations to integrate any existing service provision5.3 Create supportive and collaborative partnerships with carers, family, friends and community supports5.4 Collect, review and maintain information on local community services and supports, and share and engage in knowledge exchange5.5 Use outcomes measures and feedback to ensure the persons needs are being met by contributing services and natural supports5.6 Continually utilise a range of strategies to actively inspire and foster the persons ongoing involvement 5.7 Proactively respond to support and service gaps both internally and externally 5.8 Proactively and consistently follow up with the person and gather feedback about service provision
6. Address challenges to communication and relationships
  • 6.1 Communicate clearly, honestly and transparently to develop and maintain trusting relationships6.2 Adapt the communication style and language to meet the needs of others, identifying and addressing any barriers6.3 Adapt to changing circumstances and respond to the reactions and feedback of others, including responding to person in distress or crisis6.4 Proactively anticipate change and utilise advanced negotiation skills to address challenges and resolve systemic issues6.5 Respond to de-escalate potential incidents or risks and promote safety6.6 Promote and support self advocacy
7. Review and reflect on practice
  • 7.1 Reflect on own work practice and identify areas for improvement 7.2 Seek and use feedback from others as the basis for improving approaches to working with complexity
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