Unit of competency Outline

Date retreived
22/07/2026 11:46 PM AWST

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Advise on major services and attractions at aviation destinations

Advise on major services and attractions at aviation destinations

Unit of competency
National Code
AVII0003
State Code
OBC78
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/08/2019
View on TGA
State Implementation and Classification
Approved Date
17/12/2019
Field of Education
080701 - Tourism
Original Release Date
17/12/2019
Nominal Hours
140
Description
This unit involves the skills and knowledge required to advise on major services and attractions at aviation destinations.It includes researching information about airline destinations and responding to requests for information about airline destinations.This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to customer service duties of ground operations personnel and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision as a single operator or within a team environment.No licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.
Notes
Elements and Performance Criteria
1 Research information about airline destinations
  • 1.1 Appropriate sources of information about airline destinations for relevant routes are identified
  • 1.2 Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations
  • 1.3 Appropriate persons are consulted for advice and assistance in researching information about airline destinations
2 Respond to requests for information about airline destinations
  • 2.1 Requests for information about airline destinations are courteously received and interpreted
  • 2.2 Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs
  • 2.3 Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information
  • 2.4 Information is presented in a manner that shows sensitivity to both host and visiting cultures
No information
No information
Replaces
State Code National Code Title Type
AWP70 AVII0001 Advise on major services and attractions at aviation destinations Unit of competency