Unit of competency Outline
Date retreived
23/07/2026 12:45 PM AWST
23/07/2026 12:45 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer insurance for strata communities
Administer insurance for strata communities
Unit of competency
National Code
CPPSCM4084
CPPSCM4084
State Code
ODO53
ODO53
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
28/01/2022
Field of Education
080503 - Real Estate
Original Release Date
28/01/2022
Nominal Hours
25
Description
This unit of competency specifies the skills and knowledge required to administer insurance for strata communities in line with strata community instructions and regulatory requirements. It includes identifying the insurance requirements of different strata communities, obtaining instructions, sourcing and placing suitable insurances, assisting with lodging insurance claims and reviewing insurance arrangements.The unit does not include any activities that are restricted to insurance distributors or authorised representatives.This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.
Notes
Elements and Performance Criteria
1 Establish regulatory requirements for insurance and strata community authorities.
- 1.1 Conduct research to access and interpret regulatory requirements for administering insurance and valuations for strata community.
- 1.2 Identify and comply with regulatory requirements for engaging insurers or insurance brokers for strata community.
- 1.3 Identify strata community manager obligations to insurers or insurance brokers, including duty to disclose.
- 1.4 Communicate with strata community to explain own responsibilities and limitations and regulatory requirements for administering strata community insurance and valuations, and disclose any relationships with insurers or insurance brokers.
- 1.5 Secure strata community committee authority to obtain insurance quotations and valuations according to regulatory requirements.
2 Clarify insurance requirements for strata community.
- 2.1 Provide strata community committee with information on optional insurance cover.
- 2.2 Identify suitable insurers or insurance brokers and obtain product information and quotations according to strata community committee instructions, regulatory and workplace requirements.
- 2.3 Work with insurer or insurance broker to complete insurance proposal documentation according to workplace requirements.
- 2.4 Identify situations requiring specialist advice and seek assistance, as required, to clarify insurance requirements.
- 2.5 Interpret and communicate information on extent of insurance cover to individual lot owners and communicate service fees according to regulatory and workplace requirements.
3 Arrange valuation of asset for insurance purposes.
- 3.1 Obtain source documents and relevant information to support valuation of assets for insurance purposes.
- 3.2 Engage valuation specialist to advise on value of asset for insurance purposes according to regulatory and workplace requirements.
- 3.3 Record valuation and associated documentation for ease of retrieval according to regulatory and workplace requirements.
- 3.4 Provide information on value of asset to strata community committee, and to insurer or insurance broker according to regulatory and workplace requirements.
4 Place insurance for strata community.
- 4.1 Review insurance quotations and conduct calculations required to ensure accuracy and compliance with strata community committee, regulatory and workplace requirements.
- 4.2 Communicate insurance quotations and associated documentation to strata community committee and respond to questions to clarify insurance requirements.
- 4.3 Secure adequate insurance cover to meet strata community and regulatory requirements.
5 Assist with lodging insurance claim.
- 5.1 Identify need to assist owners or strata community committee to make insurance claim and negotiate service fees and payments according to workplace requirements.
- 5.2 Collate supporting documentation and consult with relevant persons to assist owners or strata community committee to make insurance claim.
- 5.3 Identify parties responsible for excess payable and recover excess payment according to regulatory requirements.
- 5.4 Lodge documentation to support insurance claim with insurer or insurance broker.
6 Review insurance arrangements for strata community and maintain records.
- 6.1 Securely store certificates of currency for strata community insurance policies and insurance documentation according to regulatory and workplace requirements.
- 6.2 Monitor potential risks and communicate identified risks to strata community committee and insurer or insurance broker, as required, according to regulatory and workplace requirements.
- 6.3 Monitor and regularly review insurance arrangements in consultation with strata community committee to ensure compliance with regulatory and strata community requirements.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AXG27 | CPPDSM4084 | Administer insurance for strata communities | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHD6 | CPP40521 | Certificate IV in Strata Community Management | Qualification |