Comply with legal aspects of a service and repair contract in an automotive workplace

Unit of competency Outline

Date retreived
23/07/2026 9:56 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
AURALA001

State Code
AXE76

TGA Status
Current

DTWD Status
Approved

Current Release Number
1.00

Current Release Date
14/04/2016

View on TGA

State Implementation and Classification

Approved Date

13/07/2016

Field of Education

090901 - Business And Commercial Law

Original Release Date

13/07/2016

Nominal Hours

Description

This unit describes the performance outcomes required to act within legal and ethical boundaries of a service and repair contract when dealing with customers, implement measures to avoid disputes, and resolve disputes that do occur.It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Notes

Elements and Performance Criteria

1. Interpret service and repair contract

1.1 Legal obligations of all parties involved in a valid service and repair contract are identified
1.2 Legal liabilities of repairer performing work without a valid service and repair contract are identified
1.3 Regulatory bodies with authority to inspect the workplace if the customer takes legal action are identified
1.4 Workplace service and repair contract is analysed to determine relevant legal compliance requirements

2. Comply with service and repair contract requirements

2.1 Procedures are implemented to advise customers of the terms of contract into which they are entering
2.2 Procedures are implemented to ensure staff only use valid service and repair contracts
2.3 Procedures are implemented to minimise liability or customer claims in relation to bailment

3. Establish service and repair warranty requirements

3.1 Warranties document is developed detailing requirements
3.2 Procedures are implemented to ensure staff are aware of warranty requirements
3.3 Warranty requirements are documented and stored according to workplace procedures

4. Enforce service and repair contract requirements

4.1 Workplace policy on payment terms for services provided are implemented according to workplace procedures
4.2 Workplace legal rights and obligations when selling or disposing of uncollected vehicles or goods are identified and observed as required
4.3 Legal procedures to recover payment when a customer defaults are identified and implemented as required

5. Conduct dispute resolution processes

5.1 Procedures to minimise disputes with customers are implemented
5.2 Workplace records are maintained to support outcomes in any customer disputes
5.3 External sources of assistance in dispute resolution are identified
5.4 Outcomes of customer disputes and resolutions are analysed to develop procedures to avoid future disputes

No information

Replaces

State Code	National Code	Title	Type
WF020	AURALA3001	Determine legal aspects of an automotive service and repair contract	Unit of competency

State Code	National Code	Title	Type
BAD4	AUR40116	Certificate IV in Automotive Management	Qualification
AZG3	MSM51015	Diploma of Recreational Vehicles	Qualification