Unit of competency Outline

Date retreived
23/07/2026 12:59 AM AWST

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Manage conflict and security risks using negotiation

Manage conflict and security risks using negotiation

Unit of competency
National Code
CPPSEC3101
State Code
OAP54
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
30/09/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
090513 - Counselling
Original Release Date
20/05/2020
Nominal Hours
8
Description
This unit specifies the skills and knowledge required to manage conflict and security risks using negotiation techniques.It includes:reviewing and applying workplace procedures and policies including workplace health and safety (WHS) to comply with legal rights and responsibilitiesmaintaining situational awareness to identify and assess sources of conflict and risk, and selecting and implementing response options within the scope of own authorityusing negotiation and communication techniques to resolve conflict, minimise risk and encourage a shared approach to conflict resolutionworking with others to report, evaluate and improve response procedures.It applies to people working independently or under limited supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1. Identify and assess conflict situation and select response option.
  • 1.1 Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.
  • 1.2 Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.
  • 1.3 Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.
  • 1.4 Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons.
2. Negotiate conflict resolution.
  • 2.1 Use interpersonal techniques to exchange and gather information to clarify conflict situation.
  • 2.2 Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.
  • 2.3 Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.
  • 2.4 Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.
3. Report, evaluate and improve conflict response procedures.
  • 3.1 Report incident observations and response actions using workplace documentation.
  • 3.2 Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.
  • 3.3 Recognise effects of stress and manage own well-being using stress management techniques.
No information
No information
Replaces
State Code National Code Title Type
D1403 CPPSEC3002A Manage conflict through negotiation Unit of competency