Unit of competency Outline
Date retreived
23/07/2026 9:03 PM AWST
23/07/2026 9:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide court registry and information services
Provide court registry and information services
Unit of competency
National Code
PSPCRT009
PSPCRT009
State Code
AWW35
AWW35
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
091101 - Justice Administration
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required to provide an effective registry and information service to court clients according to the court’s business plan. It includes advising on court practice and procedures, processing incoming registry work, and handling documents and exhibits lodged.This unit applies to those working within the court system operating under procedures set by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate court practice and procedures
- 1.1 Provide information, options and advice on legislation requirements and organisational policy and procedures.
- 1.2 Respond to questions related to client diversity and needs according to client service practice and standards.
- 1.3 Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
- 1.4 Refer complex operational queries and obtain assistance when necessary.
- 1.5 Optimise information services through use of technical resources and digital information systems.
2. Process incoming registry work
- 2.1 Process incoming applications and other materials.
- 2.2 Transfer files using appropriate technical resources in accordance with listings and registry requirements.
- 2.3 Process and receipt fees.
3. Handle lodged documents
- 3.1 Receive and record documents.
- 3.2 Lodge documents and enter information into the file management system within set timeframes.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3676 | PSPCRT408B | Provide court registry and information services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZY8 | PSP40216 | Certificate IV in Court Operations | Qualification |