Unit of competency Outline
Date retreived
23/07/2026 4:27 PM AWST
23/07/2026 4:27 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Facilitate communication in the workplace
Facilitate communication in the workplace
Unit of competency
National Code
ICPSUP4620
ICPSUP4620
State Code
OBQ86
OBQ86
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
20/08/2020
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/08/2020
Nominal Hours
45
Description
This unit describes the skills and knowledge required to facilitate and plan communication in the printing and graphic arts workplace. It applies to individuals who plan and organise communications, coordinate team participation and meetings and represent team or enterprise views. They generally work at a supervisory or middle management level in the workplace and may provide some leadership and hold some responsibility over other workers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Supervise workplace communication
- 1.1 Identify communication requirements and target audiences
- 1.2 Identify, select and share workplace communication processes
- 1.3 Monitor and modify communication of self and others according to enterprise requirements and target audience
2. Facilitate team meetings
- 2.1 Identify requirements of group meeting according to target audience
- 2.2 Adjust communication methods to reflect diversity in target audience
- 2.3 Schedule and coordinate group meetings according to meeting requirements
- 2.4 Communicate information according to meeting and enterprise requirements
- 2.5 Use active listening and questioning techniques to clarify issues
3. Manage enterprise communication processes
- 3.1 Record meeting outcomes and confirm details of future meetings according to workplace requirements
- 3.2 Convey decisions, outcomes and actions to designated personnel
- 3.3 Collect and provide information on team communication to support team participation
4. Manage client relationships
- 4.1 Implement and evaluate enterprise client communication protocols
- 4.2 Monitor client interactions and participate as required
- 4.3 Provide personnel with training to improve client communication practices as required
- 4.4 Implement and manage client referral process
- 4.5 Confirm communication meets enterprise confidentiality requirements and undertake action as required
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| State Code | National Code | Title | Type |
|---|---|---|---|
| BFB7 | ICP40120 | Certificate IV in Printing and Graphic Arts Management | Qualification |