Unit of competency Outline

Date retreived
22/07/2026 5:47 AM AWST

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Solve colour problems

Solve colour problems

Unit of competency
National Code
PMAOPS450
State Code
AXM80
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/06/2016
View on TGA
State Implementation and Classification
Approved Date
05/08/2016
Field of Education
019909 - Laboratory Technology
Original Release Date
05/08/2016
Nominal Hours
50
Description
This unit of competency covers the skills and knowledge required to solve colour problems identified by internal and/or external customers. It applies to any colour problem, examples include:batches during manufacture do not conform to colour specificationcolour as supplied to customer does not conformcolour as applied to substrate does not conformcolour variation within the productcolour was initially satisfactory but has changed over time.This unit of competency applies to senior technicians or those in similar roles who are required to apply in-depth knowledge of process and plant in order to gather and analyse data, determine the cause of the problem and recommend a solution to the problem.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assist customer to articulate problem
  • 1.1 Clarify customer perception of problem
  • 1.2 Assess opportunities for a targeted response to meet customer needs
  • 1.3 Identify the rights and responsibilities of the customer and effectively communicate these to the customer
  • 1.4 Clarify the history of the problem
  • 1.5 Define problem and complete records
2 Analyse possible problem causes
  • 2.1 Examine the colour of the object/surface
  • 2.2 Compare colour to standard to determine if colour faulty
  • 2.3 Determine potential causes if colour faulty
  • 2.4 Analyse history of problem for potential causes
  • 2.5 Question customer to clarify issues revealed by examination
  • 2.6 Take samples and arrange for tests as appropriate
  • 2.7 Determine range of possible causes consistent with data available
  • 2.8 Determine most likely cause of defined and observed problem
3 Satisfy customer needs
  • 3.1 Determine appropriate strategies and activities to resolve problem
  • 3.2 Negotiate proposed solution with customers and other relevant parties
  • 3.3 Identify potential areas of difficulty in customer service delivery and take actions to address them
  • 3.4 Follow items initiated through until final resolution has occurred
  • 3.5 Meet customer needs within the scope of area of responsibility
  • 3.6 Report problems outside area of responsibility to designated person
  • 3.7 Follow procedures where a decision is made to terminate a service
  • 3.8 Complete reports to procedure
No information
No information
Replaces
State Code National Code Title Type
W8892 PMAOPS450B Solve colour problems Unit of competency