Unit of competency Outline

Date retreived
22/07/2026 6:19 AM AWST

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Participate effectively in WHS communication and consultation processes

Participate effectively in WHS communication and consultation processes

Unit of competency
National Code
BSBWHS304A
State Code
WE721
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/12/2012
State Implementation and Classification
Approved Date
19/03/2013
Field of Education
061301 - Occupational Health And Safety
Original Release Date
19/03/2013
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) communication and consultation processes.
Notes
Elements and Performance Criteria
1. Contribute to establishing and running WHS consultation and participation processes
  • 1.1 Apply knowledge of WHS Acts, regulations, codes of practice, policies and procedures to contribute to developing and running WHS consultation and participation processes
  • 1.2 Identify and communicate barriers to effective WHS consultation and participation processes
  • 1.3 Contribute to removing these barriers
  • 1.4 Identify, record and communicate to others the duties, rights and responsibilities of individuals and parties in the consultation process
2. Raise WHS issues with others
  • 2.1 Raise relevant WHS issues in meetings and support others to do this
  • 2.2 Record and communicate WHS discussions and their outcomes according to workplace procedures
  • 2.3 Follow up the outcomes of meetings as appropriate
  • 2.4 Communicate outcomes of these meetings to others
3. Contribute to obtaining and communicating information about WHS issues
  • 3.1 Identify sources of WHS information
  • 3.2 Use tools and techniques to locate and obtain WHS information
  • 3.3 Communicate relevant WHS information to others using appropriate communication methods
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

WHS consultation and participation processes may include:
arrangements to meet workplace consultation obligations specified in relevant commonwealth and state or territory WHS legislation, including:
WHS and other consultative and planning committees
health and safety representatives
worker, supervisor, person conducting business or undertaking (PCBU) or their officer’s involvement in WHS activities, such as inspections and audits
procedures for reporting hazards, raising awareness and addressing WHS issues
worker and work team meetings
formal and informal processes in place for the exchange of information and views on WHS hazards, risks and risk controls
informing workers and other stakeholders of WHS matters
seeking input and offering the opportunity for stakeholders to participate in decisions that may impact on WHS.
Barriers to consultation may include:
contractual arrangements
cultural differences arising from ethnic diversity
discriminatory, coercive and misleading conduct
geographic dispersal of workers
inadequate access to technology or information
ineffective dispute-resolution procedures and processes
lack of a systematic approach to managing WHS
lack of support from key management personnel
language, literacy and numeracy levels of the workforce
remote locations or work sites
shift work and rostering arrangements
specific needs of workers not addressed
timing of information provision
unrealistic timeframes
worker disabilities
workplace culture related to WHS
workplace organisational structures.
Individuals and parties may include:
contractors and subcontractors
duty holders as specified in WHS Acts:
PCBUs or their officers
workers
other persons at a workplace
health and safety committees
health and safety representatives
self
unions
WHS entry permit holders
WHS inspectors
WHS regulators.
Sources of WHS information may include:
audits
Australian and international standards
first aid records
hazard, incident and investigation reports
industry bodies and groups
legislation, standards, manufacturer manuals and specifications available at the workplace
minutes of meetings from incident investigations
other manufacturer manuals and specifications
regulatory authorities (for Acts, regulations and codes of practice)
reports
safety data sheets (SDS) and registers
unions
websites, journals and newsletters
WHS professional bodies
WHS specialists
workplace inspections.
Tools and techniques may include:
examination of relevant information
formal or informal meetings
hazard identification checklists
interviews with workers
job and systems analysis
plant and equipment maintenance records
reviews of:
investigation reports
registers of hazardous chemicals and dangerous goods
reported hazards and incidents
WHS records
SDS
surveys and suggestion boxes
worker concerns communicated through a hazard reporting system
workplace processes, such as walk-through inspections and surveys.
Communication methods may include:
audit and inspection records
emails, memos and other agreed forms of communication
individual and team meetings
noticeboards
presentations
risk registers
signs
using interpreters and translators
verbal briefings.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

taking appropriate actions to remove barriers to communication and consultation processes
supporting others to raise relevant WHS issues
knowledge of relevant WHS Acts, regulations, codes of practice, standards, policies and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:

relevant information on compliance requirements, such as:
organisational policies, standard operating procedures, procedures and plans
relevant Acts, regulations, codes of practice, licensing requirements and standards
relevant internal and external WHS data files
appropriate office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
demonstration of applying WHS legislation when consulting with people in the workplace on WHS issues
direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate
oral or written questioning to assess knowledge of roles and responsibilities of WHS personnel
review of records of meeting where WHS issues are raised and discussed
evaluation of communication with others about the outcomes of WHS issues raised.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other BSB07 WHS units.
Replaces
State Code National Code Title Type
D0889 BSBOHS302B Participate effectively in OHS communication and consultative processes Unit of competency
Replaced By
State Code National Code Title Type
AUH98 BSBWHS304 Participate effectively in WHS communication and consultation processes Unit of competency