Unit of competency Outline

Date retreived
22/07/2026 9:28 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage diversity

Manage diversity

Unit of competency
National Code
PSPMGT004
State Code
AWU57
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080303 - Human Resource Management
Original Release Date
21/07/2016
Nominal Hours
60
Description
This unit describes the skills required to provide productive diversity management to maximise workforce effectiveness. It includes contributing to, monitoring a diversity strategy and facilitating communication with a diverse workforce.This unit applies to those working in management roles involved in personnel management.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously with management responsibilities performing sophisticated tasks in a range of contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Contribute to the development of a diversity strategy
  • 1.1 Identify the organisational context and framework for the diversity strategy and establish key result areas.
  • 1.2 Identify diversity issues and objectives to enhance business unit and organisational effectiveness.
  • 1.3 Use the strategy to identify benefits and opportunities provided by a diverse workforce.
  • 1.4 Link diversity objectives in the strategy with the demographic profile of the client base, the organisation’s strategic goals and the core business of the business unit.
  • 1.5 Consult with stakeholders, including people from key equity groups and the organisation’s clients.
  • 1.6 Design the strategy to provide a mechanism through which diversity issues can be integrated.
2. Promote and review diversity strategy
  • 2.1 Communicate and promote the strategy within the business unit and the organisation in accordance with audience needs.
  • 2.2 Identify the need for diversity support programs and establish such programs in accordance with the objectives of the diversity strategy.
  • 2.3 Encourage individuals to align everyday work with the diversity strategy.
  • 2.4 Monitor and report progress of diversity strategies within business plans.
  • 2.5 Monitor and review the effectiveness of the strategy and identify and act upon recommendations for enhancements.
3. Facilitate the development of a workforce that promotes and values diversity
  • 3.1 Identify and communicate benefits of a diverse workforce to those working within the business unit and the organisation.
  • 3.2 Develop or adopt initiatives and resources to address barriers to equal employment opportunity within the organisation.
  • 3.3 Employ a range of leadership styles to facilitate intercultural management and to manage diverse teams.
  • 3.4 Identify and use the diversity factors associated with individuals within the workforce in the delivery of services to diverse clients.
  • 3.5 Accept and encourage a range of working styles that are reflective of a diverse workforce, unified to the organisational context.
  • 3.6 Use diversity training and awareness programs, to promote the benefits of a diverse workforce.
4. Facilitate communication within a diverse workforce
  • 4.1 Identify and address language, literacy and numeracy issues to facilitate full participation of all members of the workforce and development activities.
  • 4.2 Employ a range of communication strategies to meet the needs of a diverse workforce and client base.
  • 4.3 Identify the target audience and tailor communications strategies accordingly.
  • 4.4 Identify and use resources to facilitate effective communication within the workplace.
  • 4.5 Identify and adjust ineffective and inappropriate communication strategies to meet the information needs of a diverse workforce and client base.
No information
No information
Replaces
State Code National Code Title Type
C7982 PSPMNGT605B Manage diversity Unit of competency
Replaced By
State Code National Code Title Type
ODW68 PSPGEN117 Implement and manage diversity and inclusion strategies Unit of competency