Unit of competency Outline

Date retreived
23/07/2026 5:51 PM AWST

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Operate referral procedures

Operate referral procedures

Unit of competency
National Code
CHCCS407B
State Code
D2332
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
09/09/2009
Field of Education
090515 - Welfare Studies
Original Release Date
09/09/2009
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required to confirm the needs of clients, advise them of referral options and arrange the referral
Notes
Elements and Performance Criteria
1. Confirm client needs
  • 1.1 Discuss client presenting needs with the client
  • 1.2 Confirm client history and records
  • 1.3 Document client's service expectations
  • 1.4 Develop a plan of action is confirm with the client
2. Advise on referral options
  • 2.1 Outline services to assist the client
  • 2.2 Discuss process of referral with the client
  • 2.3 Outline client's responsibilities and any conditions
3. Arrange referral
  • 3.1 Clarify timeframes and procedures for accessing services
  • 3.2 Follow referral procedures with all providers
  • 3.3 Inform clients of progress towards meeting agreed service expectation and plan of action
  • 3.4 Communicate to service provider and client, processes to review and manage service provision
No information
No information
Replaces
State Code National Code Title Type
S3068 CHCCS407A Operate referral procedures Unit of competency
Replaced By
State Code National Code Title Type
WC845 CHCCS407C Operate referral procedures Unit of competency
State Code National Code Title Type
D298 CHC42108 Certificate IV in Career Development Qualification