Unit of competency Outline

Date retreived
23/07/2026 1:07 PM AWST

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Communicate effectively with general public or stakeholders concerned about forest practices

Communicate effectively with general public or stakeholders concerned about forest practices

Unit of competency
National Code
FWPCOT3346
State Code
OFD06
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/01/2023
View on TGA
State Implementation and Classification
Approved Date
19/05/2023
Field of Education
120505 - Work Practices Programmes
Original Release Date
19/05/2023
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to communicate effectively with the public or external stakeholders who are concerned about forest practices in a variety of settings. This may include protests, complaints and verbal dissent expressed in social and community situations, on social media, and in the workplace or forest worksite. The unit applies to individuals who work in the forest and wood products industry, as well as related or similar industries, who may communicate with external stakeholders about forest practices. All communications must be carried out to comply with workplace procedures, according to state/territory health and safety regulations, legislation and standards that apply to the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify strategies for positive relationships with general public or external stakeholders
  • 1.1 Confirm industry regulations, protocols, standards and workplace policies and procedures that set requirements for building positive relationships with general public or external stakeholders
  • 1.2 Identify external stakeholders who may be affected by or interested in forest-related activities, and identify their concerns to inform discussion on forest-related activities
  • 1.3 Confirm strategies for engaging with general public or external stakeholders concerned about forest activities at forest worksites and in public settings to avoid negative interactions
  • 1.4 Access information on benefits of forest-related activities to inform and facilitate engagement with general public or external stakeholders
  • 1.5 Confirm communication strategies to alleviate concerns of general public or external stakeholders
2. Use strategies for interacting with general public or external stakeholders
  • 2.1 Assess engagement context and, where appropriate, follow workplace procedures for ‘unauthorised entry’ to forest site
  • 2.2 Use listening, reframing and questioning skills to facilitate a respectful dialogue with general public or external stakeholders
  • 2.3 Identify concerns of general public or external stakeholders during interactions, and apply strategies to alleviate their concerns
  • 2.4 Follow workplace procedures if strategies are unsuccessful in alleviating concerns of general public or external stakeholders
  • 2.5 Inform relevant personnel about public or external stakeholder questions and interactions
3. Review participation in community and stakeholder interactions
  • 3.1 Reflect on own interactions with general public or external stakeholders concerned about forest activities, and identify areas for improvement
  • 3.2 Discuss difficult verbal interactions and their impact on own health and wellbeing with relevant personnel
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