Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

General context
Competence should be demonstrated in detecting errors and in using initiative and judgement to take appropriate action
Work is assessed in accordance with enterprise quality standards, relevant statutory requirements, organisation insurance requirements, OH&S legislation, manual handling procedures and relevant health regulations

Worksite environment may include
Work may be conducted in a large scale production or small business situation
The competencies will apply to the establishment and management of the quality system and procedures within the enterprise
TCF production areas for in which management of quality systems may be exercised may include:
textile production
clothing production
footwear production
early stage wool processing
cotton ginning
hide/skin/leather production
headwear production and millinery
canvas and sails production
laundry operations
dry cleaning operations
Quality system activities may include:
developing and managing the system
planning procedures development
conducting audits and monitoring performance
Quality control includes monitoring, evaluating and reviewing strategies/procedures
The competencies are applied under limited guidance in line with a broad plan, budget or strategy
Knowledge and skills are applied as part of the major functional area and/or in highly specialised situations requiring a range of skills
The competencies are used independently within substantially non-routine situations

Sources of information/documents may include
ISO 9000 Series guidelines
Government regulations (e.g. Trade practices legislation, environment protection legislation)
Industry standards, regulations and work practices
Enterprise and project standards
Client organisation standards
Specifications for products, services and production processes
Organisation work procedures and specifications
Organisational or external personnel
Quality and Australian standards and procedures
Customer/s requirements

Workplace context may include
Work organisation procedures and practices relating to the management of quality assurance systems
Conditions of service, legislation and industrial agreements including:
workplace agreements and awards
Federal or State/Territory legislation
Standard work practice
Reporting actions include verbal and written communication in accordance with organisational policies and procedures
Communication may be oral, written or visual and can include reports to management
Being responsible for the maintenance of own work quality and being required to contribute to the quality improvement of organisation, where necessary
Safety, environmental, housekeeping and quality are as specified by machine/equipment manufacturers, regulatory authorities and the enterprise

Applicable regulations and legislation may include
Occupational health and safety legislation relevant to workplace activities
Trade practices legislation
Consumer protection legislation
Environmental protection legislation

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.
Critical aspects of evidence to be considered

Assessment must confirm appropriate knowledge and skills to:

ensure all relevant personnel are aware of quality assurance system/procedures
monitor quality performance of work teams and ensure compliance
allocate resource requirements
determine quality requirements
implement quality improvement strategies
evaluate and assess effectiveness of quality system and procedures
maintain accurate records

Interdependent assessment of units
This unit does not need to be assessed in conjunction with other units

Required knowledge and skills

Underpinning knowledge of:

principles of quality management; their application and acceptance/delegation of responsibilities within quality systems
appropriate quality methodologies, their capabilities, limitations, applicability and contribution to outcomes
sampling techniques
safety and environmental aspects of production and quality processes
workplace procedures and reporting processes
relevant OH&S legislation and codes of practice

Underpinning skills to:

establish and manage a quality system and procedures
determine implementation requirements and prepare implementation plan
monitor performance
investigate and apply methods to eliminate causes of unsatisfactory performance
assess results
prepare reports
communicate effectively within the workplace, including liaising with other departments
establish or interpret procedures, where required
determine report requirements and present information in appropriate formats

Resource implications
Access to real or appropriately simulated situations involving the management of quality systems within a specific TCF sector context
This includes real or simulated work areas, materials, equipment, and information on work/product/materials/service specifications, quality assurance systems, relevant quality standards, organisation procedures and supplier/customer details

Consistency in performance

Applies underpinning knowledge and skills when:

managing systems
planning and organising system activities
interpreting system requirements
describing consequences
completing tasks
identifying improvements
assessing and interpreting performance of organisations and systems

Shows evidence of application of relevant workplace procedures including:

quality assurance policies and procedures including codes of practice
job procedures and organisation's policies and strategic plans
management processes
Action taken promptly, accidents and incidents reported in accordance with statutory requirements and enterprise procedures
Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others
Work completed systematically with attention to detail without damage to goods, equipment or personnel

Context for assessment
Assessment may occur on the job or in an appropriately simulated environment

Communicating ideas and information
(3)

Collecting analysing and organising information
(3)

Planning and organising activities
(3)

Working with others and in teams
(3)

Using mathematical ideas and techniques
(3)

Solving problems
(3)

Using technology
(3)