Unit of competency Outline
Date retreived
23/07/2026 2:07 AM AWST
23/07/2026 2:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Perform a full client consultation
Perform a full client consultation
Unit of competency
National Code
SIHHCCS302A
SIHHCCS302A
State Code
D8678
D8678
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/10/2011
Field of Education
110303 - Hairdressing
Original Release Date
21/10/2011
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide a full consultation service in order to recommend new or changed services and products to clients.
Notes
Elements and Performance Criteria
1. Conduct a client analysis.
- 1.1. Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication.
- 1.2. Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences.
- 1.3. Discuss recent hairdressing services and home care with the client, referring to client history where available.
- 1.4. Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair.
- 1.5. Use open-ended questions to establish client level of satisfaction with current colour and look.
- 1.6. Summarise understanding and repeat back to confirm what the client is seeking.
2. Visualise and communicate end results.
- 2.1. Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client.
- 2.2. Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required.
- 2.3. Confirm client preferences.
3. Organise a follow-through plan.
- 3.1. Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome.
- 3.2. Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair.
- 3.3. Demonstrate or recommend how home care tools and products should be used.
- 3.4. Respond to client questions regarding service timeframes and cost of services or products.
- 3.5. Obtain client agreement to proceed with recommended services or to purchase home care product proposed.
- 3.6. Identify and organise relevant operators for different components of services identified as required.
- 3.7. Set up a new client card or update client history with services and products recommended.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Factors and interests may include:
age group
level of interest in and ability to manage own hair
time availability
lifestyle factors such as involvement in sport
personal style which may be:
classic
current hair fashion
more creative or alternative.
Client history may include:
details of previous services
home hair care products purchased.
Design principles may include:
repetition
alternation
progression
contrast.
Hairdressing services may include:
conditioning treatments
scalp treatments
porosity treatments
hair colour
hair lightening
relaxing or straightening
chemical curling or volumising
haircuts
design finishes
hair extensions.
Visual aids may include:
magazine shots
photographs
sketches
a staff member with a particular colour or hair design
product colour charts
product information.
Client may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.
Factors and interests may include:
age group
level of interest in and ability to manage own hair
time availability
lifestyle factors such as involvement in sport
personal style which may be:
classic
current hair fashion
more creative or alternative.
Client history may include:
details of previous services
home hair care products purchased.
Design principles may include:
repetition
alternation
progression
contrast.
Hairdressing services may include:
conditioning treatments
scalp treatments
porosity treatments
hair colour
hair lightening
relaxing or straightening
chemical curling or volumising
haircuts
design finishes
hair extensions.
Visual aids may include:
magazine shots
photographs
sketches
a staff member with a particular colour or hair design
product colour charts
product information.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
engaging with clients
conducting client analysis
discussing and confirming visualised hair colour and design options to clients
developing and confirming a service plan with clients
recommending and demonstrating home care tools and products.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped salon which includes as a minimum:
a fully functional client reception area
workstations suitable for the conduct of client consultation
a broad range of hairdressing services, including:
hair design
haircutting
hair colouring
hair lightening
chemical reformation
chemical relaxation
hair and scalp treatments
a retail product range
relevant documentation, such as salon health and safety procedures
a range of clients for a variety of hairdressing services.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate:
conducting client analysis
recommending services and products from the salon range
consulting with clients
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include :
the range of services and products offered by the salon
the range of products offered by the salon
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHCCS304A Plan services for special events
SIHHIND304A Develop and expand a client base
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
engaging with clients
conducting client analysis
discussing and confirming visualised hair colour and design options to clients
developing and confirming a service plan with clients
recommending and demonstrating home care tools and products.
Context of and specific resources for assessment
Assessment must ensure access to:
a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon
a fully equipped salon which includes as a minimum:
a fully functional client reception area
workstations suitable for the conduct of client consultation
a broad range of hairdressing services, including:
hair design
haircutting
hair colouring
hair lightening
chemical reformation
chemical relaxation
hair and scalp treatments
a retail product range
relevant documentation, such as salon health and safety procedures
a range of clients for a variety of hairdressing services.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate:
conducting client analysis
recommending services and products from the salon range
consulting with clients
written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include :
the range of services and products offered by the salon
the range of products offered by the salon
review of portfolios of evidence and third-party reports of on-the-job performance.
Guidance information for assessment
A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another— they are related skills.
Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:
SIHHCCS304A Plan services for special events
SIHHIND304A Develop and expand a client base
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| D590 | SIH30111 | Certificate III in Hairdressing | Qualification |