Unit of competency Outline

Date retreived
23/07/2026 3:13 AM AWST

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Manage human resource services

Manage human resource services

Unit of competency
National Code
BSBHRM501
State Code
AUJ52
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
15/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics. It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Determine strategies for delivery of human resource services
  • 1.1 Analyse business strategy and operational plans to determine human resource requirements
  • 1.2 Review external business environment and likely impact on organisation's human resource requirements
  • 1.3 Consult line and senior managers to identify human resource needs in their areas
  • 1.4 Review organisation's requirements for diversity in the workforce
  • 1.5 Develop options for delivery of human resource services that comply with legislative requirements, organisational policies and business goals
  • 1.6 Develop and agree on strategies and action plans for delivery of human resource services
  • 1.7 Agree and document roles and responsibilities of human resource team, line managers, and external contractors
2 Manage the delivery of human resource services
  • 2.1 Develop and communicate information about human resource strategies and services to internal and external stakeholders
  • 2.2 Develop and negotiate service agreements between the human resource team, service providers and client groups
  • 2.3 Document and communicate service specifications, performance standards and timeframes
  • 2.4 Identify and arrange training support if required
  • 2.5 Agree on, and arrange monitoring of quality assurance processes
  • 2.6 Ensure that services are delivered by appropriate providers, according to service agreements and operational plans
  • 2.7 Identify and rectify underperformance of human resource team or service providers
  • 2.8 Identify appropriate return on investment of providing human resource services
3 Evaluate human resource service delivery
  • 3.1 Establish systems for gathering and storing information needed to provide human resource services
  • 3.2 Survey clients to determine level of satisfaction
  • 3.3 Capture ongoing client feedback for the review processes
  • 3.4 Analyse feedback and surveys and recommend changes to service delivery
  • 3.5 Obtain approvals to variations in service delivery from appropriate managers
  • 3.6 Support agreed change processes across the organisation
4 Manage integration of business ethics in human resource practices
  • 4.1 Ensure personal behaviour is consistently ethical and reflects values of the organisation
  • 4.2 Ensure code of conduct is observed across the organisation, and its expectations are incorporated in human resource policies and practices
  • 4.3 Observe confidentiality requirements in dealing with all human resource information
  • 4.4 Deal promptly with unethical behaviour
  • 4.5 Ensure all persons responsible for human resource functions understand requirements regarding their ethical behaviour
No information
No information
Replaces
State Code National Code Title Type
WG085 BSBHRM501B Manage human resources services Unit of competency
Replaced By
State Code National Code Title Type
OCG25 BSBHRM527 Coordinate human resource functions and processes Unit of competency