Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
The workplace environment may involve twenty-four hour operation and may include:
single and multi-site locations
large, medium and small companies
Services, products, risks, work systems and requirements may:
potentially vary across different sections of the workplace
Operations involve:
internal and external customer contact and coordination
Conflicts/grievances may arise at all levels of the organisation in a range of possible situations including:
amongst internal personnel
between internal personnel and external personnel such as customers, suppliers, contractors, equipment manufacturers, etc.
between external personnel and the organisation
between internal personnel and management
Consultative processes may involve:
other employees and supervisors
management
customers/clients
suppliers of goods/materials
manufacturers of equipment
contractors
relevant authorities
union representatives
OH&S specialists
other maintenance, professional or technical staff
Communications systems may involve:
face-to-face conversations and meetings
telephone
fax
email
mail
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:
company plans/procedures
enterprise plans/procedures
organisational plans/procedures
established plans/procedures
Information/documentation may include:
workplace procedures for the resolution of conflicts/grievances
records of action to resolve conflicts/grievances and documentation of agreements reached
job specifications
conditions of service, relevant legislation, regulations and related documentation
award, enterprise bargaining agreement, workers compensation, and other industrial arrangements
relevant codes of practice including the national standards for manual handling and the industry safety code
supplier and/or client instructions
manifests, bar codes, goods and container identification
goods identification numbers and codes
manufacturers specifications
material safety data sheets
relevant Australian standards and certification requirements
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
trading regulations relevant to business operations
relevant Australian and state/territory OH&S legislation
environmental protection regulations
hazardous substances and dangerous goods codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace