Unit of competency Outline

Date retreived
22/07/2026 3:25 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Supply and hire home health care aids and equipment

Supply and hire home health care aids and equipment

Unit of competency
National Code
SIRCHCS002
State Code
AWX75
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to develop knowledge of home health-care aids and equipment and recommend, demonstrate, sell and hire appropriate aids. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop knowledge of home health-care aids and equipment.
  • 1.1.Identify and access sources of current and accurate information on home health-care aids and equipment.
  • 1.2.Obtain information on common conditions supported by aids and equipment.
  • 1.3.Access and interpret information on pharmacy range of home health-care aids and equipment.
  • 1.4.Regularly seek and obtain information to update knowledge of aids and equipment.
2. Identify customer needs.
  • 2.1.Follow organisational procedures to respect and protect customer privacy.
  • 2.2.Use questions and actively listen to confirm customer needs and degree of limitation.
  • 2.3.Determine customer satisfaction with aids and equipment previously used.
  • 2.4.Identify and act on triggers for referral to pharmacist.
3. Recommend and supply home health-care aids.
  • 3.1.Explain features of aids and equipment using appropriate product terminology, and recommend purchase of equipment according to customer needs.
  • 3.2.Identify and use opportunities to suggest companion products relevant to desired outcomes.
  • 3.3.Fit customers with aids and equipment according to manufacturer instructions.
  • 3.4.Explain and demonstrate use, care and maintenance of aids and equipment.
  • 3.5.Source and order specialist aids and equipment to meet customer needs.
4. Hire aids and equipment.
  • 4.1.Follow organisational procedures for hiring aids and equipment.
  • 4.2.Explain aids and equipment hire service and confirm customer understanding.
  • 4.3.Accurately complete equipment hire agreement, obtain customer signature and co-sign.
  • 4.4.Supply signed copy to customer and file duplicate copy.
  • 4.5.Calculate and collect residual hire fees and sign off on returned hire items.
  • 4.6.Clean, disinfect and store returned hire items according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
WD904 SIRCHCS413 Supply and hire aids and equipment to support home health care Unit of competency