Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

A variety of hardware may need to be used. This will include being able to identify the key hardware characteristics of internally used hardware and external hardware that must be interfaced with

end user
internal or external client
government body
corporate body
community groups

business
system
application
network
people in the organisation

ISO/IEC/AS standards
organisational standards
project standards (for further information refer to the Standards Australia website at:

project specifications
reports
help references
technical manuals
training materials and self-paced tutorials
on-line help
user guides
brochures

GUI (web-based, application-based)
command line
a variety of communication options

ISO/IEC/AS standards
audit trails
naming standards
version control
project management templates and report writing
maintaining equipment inventory
client training and satisfaction reports

large and small LANs
WANs
VPNs
the internet
the use of the PSTN for dial-up modems only,
private lines
data
voice

commercial
in-house
packaged
customised software

Secure multi-purpose internet mail extensions
Secure socket layer and transport layer security
IP security protocol
Domain name system security extensions
Data over cable service interface specification
IEEE 802.11 protocol standard for secure wireless local area network products
Point-to-point network tunnelling protocol
Secure electronic transactions
Secure shell

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to identify the internal and external technical environments and develop a corresponding list of technical requirements that enable the technology to provide the business solution.

To demonstrate competency in this unit the following resources will be needed:

Business requirements documentation
Business model
Customer relationship model

Context of and specific resources for assessment
Developing the technical requirements for a business solution requires depth and complexity involving analysis, diagnosis, design, planning, execution and evaluation across a broad range of technical functions, including development of new criteria or applications or knowledge or procedures.
Significant reviewing of technical processes and complex business techniques across a wide and often unpredictable variety of contexts is necessary for determining secure platforms to manage the business solution.
Contribution to the development of a broad technical plan is involved and accountability and responsibility for self and others in achieving the outcomes is involved.
Applications involve significant judgement in technical or leadership/guidance.
The degree of emphasis on breadth as against depth of knowledge and skills may vary between qualifications granted at this level.
The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic.

Assessment must ensure:

application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions.
Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic.
Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common.

Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAA6149B Implement quality assurance process for business solutions

An individual demonstrating this competency would be able to:

demonstrate understanding of technical requirements, with depth in some areas
analyse technical solutions, diagnose, design and execute judgements across a broad range of options
demonstrate understanding of business needs in a wide-ranging, highly specialised technical creative and conceptual environment
produce technical requirements through the analysis of information and concepts at an abstract level
Demonstrate understanding of specialised knowledge with depth in some areas
Analyse, diagnose, design and execute judgement across a broad range of technical or management functions
Generate ideas through the analysis of information and concepts at an abstract level
Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills
Demonstrate accountability for personal outputs within broad parameters
Demonstrate accountability for personal and group outcomes within broad parameters
Maintain knowledge of industry products and services