Unit of competency Outline

Date retreived
22/07/2026 5:09 PM AWST

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Train customers in new technology

Train customers in new technology

Unit of competency
National Code
ICTEDU301
State Code
AWE50
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
05/07/2016
Nominal Hours
40
Description
This unit describes the skills and knowledge required to conduct training for customers on telecommunications equipment including convergent technology applications, such as internet protocol television (IPTV), digital television and internet protocol (IP) based customer equipment. It involves assessing the type of training suitable for the product and customer, delivering and checking the training.It applies to individuals involved with installation of new technology or an upgrade of an existing network or subsystem deploying next generation networks (NGN) for customer premises equipment (CPE) installation, or as dedicated trainers involved in very large installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify training required
  • 1.1 Confirm training to be provided with installation quote
  • 1.2 Assess customer’s expertise and actual training details
  • 1.3 Identify and prepare for specialised training needs
  • 1.4 Provide quotes for enhanced training and confirm with customer
2. Conduct training
  • 2.1 Demonstrate and explain relevant equipment, functions and network facilities
  • 2.2 Provide customers with hands-on experience operating the equipment
  • 2.3 Provide feedback to customers on their operational ability
  • 2.4 Provide customers with relevant product literature
  • 2.5 Provide enhanced training as agreed
3. Check training
  • 3.1 Measure customer’s skill using the equipment
  • 3.2 Review training delivery and note improvements
  • 3.3 Update and store records according to organisational requirements
No information
No information
Replaces
State Code National Code Title Type
D3345 ICTEDU3053A Train customers in new technology Unit of competency