Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
new or regular clients with routine or special needs
female or male clients
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Relevant legislation and codes may include:
federal, state or territory, and local health and hygiene regulations
occupational health and safety regulations
industry codes of practice.
Workplace policies and procedures may include:
health and hygiene
workplace product range and manufacturer instructions and product manuals
workplace time frame allocated for service
environmental protection practices, such as:
waste minimisation
recycling
reuse
energy efficiency, e.g. electricity saving devices and practices
waste disposal
resource management
water efficiency.
Contraindications may include:
bacterial, viral or fungal infections
acne
impetigo
lice
scabies
rashes
boils and carbuncles
sunburn
candidiasis
other visible non-normal skin.
Skin type may include:
normal
dry
oily
combination.
Skin condition may include:
sensitive
dehydrated
damaged
mature
acne.
Cleansing products must include:
cleansers
toners
moisturisers
masks
exfoliants
remedial products.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
using effective questioning and active listening techniques to consult, reassure and negotiate with clients
identifying client skin types and requirements
recognising and managing contraindications and adverse effects
reading, interpreting and applying manufacturer instructions
preparing the face and performing a face cleansing procedure
advising on and demonstrating product use, home-care and complementary products.
Context of and specific resources for assessment
Assessment must ensure:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
a simulated environment, which includes as a minimum:
retail display area
a retail skin care range
relevant workplace documentation including:
product instructions
manufacturer safety data sheets
workplace policies and procedures manuals
a range of clients with different skin care requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
preparing the face and performing a face cleansing procedure
applying retail skin care products from workplace range, selected according to the client's skin type and condition
advising on home-care products
written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of retail skin care products and relevant legislation and policy
completion of workplace documentation relevant to the demonstration of retail skin care products
third-party reports from technical experts
completion of self-paced learning materials, including personal reflection and feedback from a trainer, coach or supervisor.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIRXSLS001A Sell products and services.