Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Innovation may include:
generating new ideas or solutions
developing new uses for old ideas and making them useful or a means of improvement.
End user requirements may refer to:
who will be using the end product
why the product or process is needed
how will it be used
advantages will it provide
where it will be used.
Resources and constraints may include:
time required
costs
equipment
human resources
work culture
management practice
technology needed.
Factors and ethical considerations may include:
aesthetic requirements
functionality
information available
WHS
environmental considerations.
Organisational knowledge may include:
technical knowledge
information gained from books and audiovisual resources
knowledge from different work areas
informatin from work colleagues
work processes
product
materials
systems
tools
working conditions.
Feedback may be:
formal or informal
verbal
in writing
in groups
individual.
Creative thinking techniques may include:
brainstorming
visualising
making associations
building on associations
telling stories
creative writing
lateral thinking games
mind mapping, drawings
six thinking hats
using prompts.
Stimulation from alternative sources may include:
reading books and industry journals
talking with colleagues and friends
visiting art galleries and museums
going to industry workshops
networks.
Relevant people may include:
colleagues
team members
supervisors
managers
the client.
Maintaining a network of peers may include:
participating in forums
participating in industry training
attending workshops
becoming a member of a network.
Capture of reflections may include:
mind mapping
assessing alternatives
drawing comparisons
imagining possible outcomes
imagining best and worst case scenarios.
Communication techniques may include:
writing a proposal
building a model
showing a film
presenting a talk
preparing a report
drawing a diagram.
The audience may include:
external contacts
internal contacts, such as management and other team members
groups or individuals
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Presentation of ideas may include:
helping the client visualise and understand the idea
actively listening
asking questions
accepting others opinions
explaining the proposal
clarifying details.
Formalreview of the idea may involve:
checking that the idea can be implemented
that it meets the client and end user needs
best practice
financial requirements
resource requirements.
Evaluation methods may include:
developing checklists
discussing the process with colleagues or supervisors
writing a report of the outcomes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
interprets the need for innovation in the workplace
identifies resources and constraints and researches affecting factors when generating innovative ideas
generates ideas using creative thinking techniques
tests ideas against brief and other relevant factors
presents and discusses ideas with relevant people
seeks feedback and modifies ideas accordingly
analyses and reflects on ideas to ensure they meet end user requirements
presents ideas using appropriate communication methods
reviews and modifies idea using appropriate evaluation methods.
Context of and specific resources for assessment
Assessment must ensure access to:
a real or simulated work environment
relevant documentation, such as store policy and procedures manuals
a range of communication equipment.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
a detailed case study
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.