Unit of competency Outline

Date retreived
23/07/2026 1:26 AM AWST

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Develop a communications strategy to support operations

Develop a communications strategy to support operations

Unit of competency
National Code
MSS405028
State Code
OER27
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080307 - Organisation Management
Original Release Date
03/05/2023
Nominal Hours
50
Description
This unit describes the skills and knowledge required to establish a communications strategy to support employees and processes within the implementation of competitive systems and practices. This unit applies to technical specialists, managers or others who have been given the authority to analyse the information needs of employees and processes, determine internal communication strategies to address these needs and oversee their implementation. This unit applies to any organisation that is implementing competitive systems and practices.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Determine information needs of employees and production or operations systems
  • 1.1 Examine competitive systems and practices strategy and determine broad information framework
  • 1.2 Examine production or operational processes and determine information needs of employees and processes
  • 1.3 Examine operational support areas and determine information needs of employees
  • 1.4 Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment
  • 1.5 Examine control systems or other data systems to determine their data needs
2. Determine communication needs for contingencies and non-conformances
  • 2.1 Analyse information flow requirements
  • 2.2 Determine user information access requirements
  • 2.3 Evaluate suitability of communication media for required information flows and access
  • 2.4 Determine communication needs for contingencies and non-conformances
  • 2.5 Develop strategy options and discuss with relevant stakeholders
  • 2.6 Select appropriate strategy or strategies
3. Implement strategy
  • 3.1 Develop a list of what needs to be achieved
  • 3.2 Determine resources required to implement strategy
  • 3.3 Obtain authority for communication media to be developed
  • 3.4 Monitor development of communication media and take appropriate corrective action, as required
  • 3.5 Oversee deployment of communication media
4. Monitor communication strategy
  • 4.1 Determine key performance indicators for communication strategy
  • 4.2 Monitor indicators to identify effectiveness of strategy
  • 4.3 Re-evaluate communication needs on a regular basis
  • 4.4 Identify and oversee improvements to communication strategy
No information
No information
Replaces
State Code National Code Title Type
BAJ95 MSS405014 Develop a communications strategy to support operations Unit of competency