Unit of competency Outline
Date retreived
24/07/2026 2:21 AM AWST
24/07/2026 2:21 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate central monitoring station
Operate central monitoring station
Unit of competency
National Code
CSCSAS031
CSCSAS031
State Code
OEJ00
OEJ00
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
17/03/2023
Field of Education
099905 - Security Services
Original Release Date
17/03/2023
Nominal Hours
60
Description
This unit describes the skills and knowledge required to update monitoring centre information, communicate with team members, screen information, and respond to alarms.This unit applies to those working in detention centres, correctional centres or prisons. The unit may also be demonstrated in a community-based alternative custodial environment, such as home detention. Variables will determine different applications of the standards depending on the nature and complexity of security requirements, security ratings and defined work role and responsibilities. The language used in this unit implies an institutional setting. Adaptation of the language will be necessary to reflect the practices of non-institutional settings and work sites.An individual undertaking this role consistently works independently with occasional support required to perform routine tasks in a range of familiar contexts. The role requires communication and simple inferencing skills.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to monitoring station operations.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1 Update monitoring centre information
- 1.1 Check security information for accuracy and currency
- 1.2 Log incidents and their responses in accordance with instructions and procedures
- 1.3 Update information to the database as required
2 Communicate with team members
- 2.1 Provide clear, accurate and up-to-date security information to team members
- 2.2 Confirm staff authorisation to use the security system in accordance with organisational procedures
- 2.3 Identify and report changes to information systems for maintenance and response
- 2.4 Conduct debriefing sessions with alternative shift in accordance with assignment instructions and organisational procedures
- 2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources
3 Screen information
- 3.1 Verify authenticity of incoming callers in accordance with organisational procedures and authorisations
- 3.2 Request and verify passwords and codes in accordance with organisational procedures and authorisations
- 3.3 Check and verify changes to information and/or requirements in accordance with organisational procedures and instructions
- 3.4 Refer disputed verifications of callers and information to authorised personnel
4 Respond to alarms
- 4.1 Identify alarm signal accurately and immediately
- 4.2 Identify the priority of alarm signals and respond in accordance with organisational procedures and emergency response
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUZ25 | CSCSAS007 | Operate central monitoring station | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BIF5 | CSC30122 | Certificate III in Correctional Practice | Qualification |
| BIF2 | CSC30222 | Certificate III in Immigration Detention Operations | Qualification |
| BIF3 | CSC20122 | Certificate II in Justice Services | Qualification |