Unit of competency Outline

Date retreived
23/07/2026 4:40 PM AWST

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Represent and promote the organisation

Represent and promote the organisation

Unit of competency
National Code
PSPWPI014
State Code
ODW14
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080509 - Public Relations
Original Release Date
08/07/2022
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to represent and promote the jurisdiction in different settings by using a range of communication strategies to achieve desired outcomes.This unit applies to those working independently as representatives for their jurisdiction. They perform complex tasks in a range of familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Represent the jurisdiction.
  • 1.1. Promote a professional image of the jurisdiction.
  • 1.2. Adapt information on issues, policies and practices for different audiences in terms of its range, depth and form of presentation, and communicate orally and in writing.
  • 1.3. Develop and provide advice within area of responsibility.
  • 1.4. Seek feedback on clients’ levels of understanding and use additional information or explanation to clarify issues.
2. Use communication strategies to achieve desired outcomes.
  • 2.1. Tailor communication strategies to the audience and the context.
  • 2.2. Adjust communication strategies and content in response to feedback from clients.
  • 2.3. Brief colleagues, as needed, to assist with a strategy, outlining the expected outcomes and their responsibilities in achieving them.
  • 2.4. Advise clients of processes and timelines for receiving information when issues are referred to others for advice on complex matters.
3. Build and maintain networks and relationships.
  • 3.1. Allocate time to establish and maintain networks and work relationships.
  • 3.2. Identify and access information, key people and networks to assist in achieving work outcomes.
  • 3.3. Establish and maintain communication channels and exchange information and ideas to provide benefits for clients and the jurisdiction.
No information
No information
Replaces
State Code National Code Title Type
AWS63 PSPWPI007 Represent and promote the organisation Unit of competency
State Code National Code Title Type
BHP0 PSP60122 Advanced Diploma of Government Qualification
BHO9 PSP40122 Certificate IV in Government Qualification