Unit of competency Outline

Date retreived
23/07/2026 4:46 PM AWST

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Manage ICT services

Manage ICT services

Unit of competency
National Code
ICTICT813
State Code
AUU88
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
80
Description
This unit describes the skills and knowledge required to apply the principles of service quality management and to develop a code of practice for information and communications technology (ICT) service management.It applies to individuals who work in senior management positions and manage a wide range of ICT projects, and lead the analysis, implementation and management of emerging, and converging, ICTs as they are integrated into the business process to support organisational strategic goals.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to manage ICT services
  • 1.1 Identify the quality requirement principles to provide ICT service provision, according to the business needs and expectations
  • 1.2 Research and critically analyse, the appropriate service processes
  • 1.3 Analyse continual improvement processes, to align and realign, the ICT services to business needs
2. Develop the quality requirements for ICT service management
  • 2.1 Identify the specific quality requirements to improve the service management processes
  • 2.2 Align ICT services with the business, applying service management concepts
  • 2.3 Develop the strategies for the control, delivery and support of ICT services
3. Develop a code of practice for ICT service management
  • 3.1 Research and critically analyse, best practice processes
  • 3.2 Document best practice processes for ICT service management
  • 3.3 Implement the identified best practice processes
  • 3.4 Evaluate, monitor and improve ICT service management
No information
No information
Replaces
State Code National Code Title Type
D7919 ICAICT713A Manage IT services Unit of competency