Unit of competency Outline

Date retreived
22/07/2026 4:52 PM AWST

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Manage volunteer workforce development

Manage volunteer workforce development

Unit of competency
National Code
CHCVOL004
State Code
AVB20
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
080303 - Human Resource Management
Original Release Date
22/01/2016
Nominal Hours
55
Description
This unit describes the skills and knowledge required to develop and support volunteer programs and volunteer workforce in an organisation or agency. Workers at this level will be responsible for coordinating and overseeing volunteer programs across a range of contexts. This unit applies to a range of sectors. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Review and develop volunteer program policies and systems
  • 1.1 Research volunteering trends impacting volunteer involvement
  • 1.2 Develop strategies for the inclusion of volunteering into key organisation policies and strategies
  • 1.3 Develop strategies for the implementation and review of volunteer programs systems and processes in line with current national volunteering standards and/or organisation requirements
2. Develop a volunteer workforce plan
  • 2.1 Review volunteer positions and measure their contribution to the organisation and service provision
  • 2.2 Identify and develop potential growth areas of volunteer involvement opportunities
  • 2.3 Develop a demographic profile of the volunteer workforce
  • 2.4 Analyse and respond to volunteer motivation and satisfaction
  • 2.5 Implement a volunteer training needs analysis to identify training opportunities
3. Develop strategies to enhance the volunteer workforce
  • 3.1 Apply findings regarding volunteer motivation and satisfaction to volunteer retention strategies
  • 3.2 Implement appropriate strategies to recognise and/or reward volunteers
  • 3.3 Identify volunteer recruitment opportunities
  • 3.4 Develop training opportunities for volunteers
  • 3.5 Develop and implement additional volunteer retention strategies
4. Implement opportunities for volunteer management team development
  • 4.1 Identify and implement professional development opportunities for volunteer managers (paid and/or unpaid) within the organisation
  • 4.2 Review the success of volunteer management development strategies and identify opportunities for continuous improvement
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