Unit of competency Outline

Date retreived
22/07/2026 8:22 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist with claims management, rehabilitation and return-to-work programs

Assist with claims management, rehabilitation and return-to-work programs

Unit of competency
National Code
BSBWHS407
State Code
AUM41
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
061301 - Occupational Health And Safety
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to assist with the management of workers’ compensation claims, rehabilitation and return-to-work programs.It applies to individuals who assist with claims management, rehabilitation and return-to-work programs.Note that the unit does not in any way address the process of treating the worker for their injury or illness, as this is the task of health and rehabilitation professionals. Instead, the unit focuses on assisting with managing claims and ensuring that the organisation supports the worker through return-to-work programs.NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Assist with managing claims
  • 1.1 Process workers’ compensation claims according to organisational policies and procedures, and all relevant legal and workers’ compensation insurance requirements
  • 1.2 Notify rehabilitation provider according to organisational policies and procedures, and all relevant legal and workers’ compensation insurance requirements
  • 1.3 Advise claimants as to whether their claim has been accepted
  • 1.4 Assist with the analysis of claims to identify the nature of the illness or injury and prepare reports according to organisational policies and relevant legal and insurance requirements
  • 1.5 Estimate projected period of absence from work and, where rehabilitation assistance is required, help to ensure arrangements are made in the work team to deal with absence
2 Assist with planning for and implementing a successful rehabilitation or return-to-work program
  • 2.1 Facilitate consultation between rehabilitation provider and treating doctor and other health professionals, as required
  • 2.2 Facilitate consultation between rehabilitation provider, relevant managers and affected worker
  • 2.3 Document existing skills, experience and capabilities of affected worker to assist with return-to-work planning
  • 2.4 Assist with job redesign, reduced hours and alternative duties according to advice from health and rehabilitation professionals
  • 2.5 Assist with design of a rehabilitation or return-to-work program to achieve a successful return to work
  • 2.6 Consult with relevant managers about the return-to-work program
  • 2.7 Determine retraining that may be required when it is not possible for the worker to return to previous duties
  • 2.8 Assist with establishing a rehabilitation or return-to-work program in consultation with worker
  • 2.9 Start program as soon as possible
3 Assist with monitoring and evaluating a rehabilitation or return-to-work program
  • 3.1 Facilitate regular feedback and communication between provider, supervising manager and worker
  • 3.2 Facilitate regular contact and support between provider and worker
  • 3.3 Assist with identifying breaches of the return-to-work program, notifying breaches and taking prompt remedial action according to organisational policies, procedures, and relevant legal and insurance requirements
  • 3.4 Assist with modifying return-to-work programs where appropriate
  • 3.5 Assist with evaluating each rehabilitation or return-to-work program and implementing recommendations for system improvement where appropriate
No information
No information
Replaces
State Code National Code Title Type
WE729 BSBWHS407A Assist with claims management, rehabilitation and return-to-work programs Unit of competency
Replaced By
State Code National Code Title Type
OBB04 BSBWHS417 Assist with managing WHS implications of return to work Unit of competency