Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.
Product knowledge may include:
brand options
brand sizing
colour
style
fabrics or footwear characteristics, including:
types
finishes
properties
benefits and effects.
Relevant sources of information may include:
store product manuals
supplier product leaflets
product representatives
fashion magazines
sporting magazines
fashion shows
websites
designer and manufacturer representatives
customer feedback.
Store merchandise range may include:
ladies', men's, or children's clothing and accessories
casual, professional, day or evening wear
mix and match range
ladies', men's or children's shoes
sports shoes
ladies' bags and purses
men's bags and wallets
shoe cleaners, polishes and accessories.
Australian UK, US and European sizing standards may include:
clothing sizing
shoe sizing.
Customers may include:
people with routine or special requests
people with special needs
regular and new customers
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Complementary products may include:
matching items of clothing
accessories, including:
belts
bags
hats
scarves
stockings and socks
gloves
costume jewellery
shoe treatments, creams and polishes.
Customer requirements and considerations may include:
casual, professional, day or evening clothing or shoes
colour preferences, style and theme
durability, function, comfort and usage
cost
mix and match wardrobe
existing wardrobe.
Measuring tools may include:
measuring tapes
foot sizing templates.
Alteration and repair services may include:
referral to a third party for clothing alterations or repairs or shoe repairs
pinning sleeves, shoulders, waist or hems on garments in preparation for alterations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
continually updating and applying product knowledge to provide comprehensive advice to customers and staff
consistently applying store procedures and in regard to sales and customer service
consistently advising customers on complementary products
using measuring tools correctly and accurately
applying knowledge of Australian standard clothing or shoe sizes and variations
advising on and arranging clothing alterations or shoe repairs and services according to store policy and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant sources of product information
relevant documentation, such as:
store policy and procedures manuals
industry codes of practice and relevant legislation
WHS legislation and codes of practice
an appropriate range of clothing or shoe products
a range of customers with different requirements
measuring and fitting tools and techniques.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
customer feedback
answers to questions about specific skills and knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.