Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Community may include:
Individuals and groups defined by organisation programs and services
Other agencies providing services to individuals and groups
People with specified needs and interests
People using the organisation's services/programs


Relevant information about the community may include:
Composition and social/cultural profile
Cultural characteristics
Scope defined by organisation's objectives and priorities
Size
Nature and history of issues and interests
Range and nature of other services
Existing practice, process and protocol


Information about the community may include:
Data base of key people
Details of other services/agencies
Networks, support systems, groups
Resources
Protocols for communication


Key people may include:
People with an interest in the purpose of the organisation
Designated groups in the community
Community leaders, representatives
Other providers
People using the services of the organisation
Specialist providers


Communication strategies may include:
Attending meetings, groups, shift hand over etc.
Phone contact
Sharing information
Information newsletter


Resources may include:
Premises, grounds, accommodation, workplaces
Purpose designed and provided for the community or workplace
Exclusive use, ownership or shared
Equipment and materials
Information
Personnel
Financial


Organisation's procedures may include:
Formally documented policies, guidelines, delegations, philosophy
Direction through supervision
Management decisions, directives
Information, data collection, proforma, reporting requirements
Formal and informal negotiated agreements

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Worker can be assessed on the job or by simulationCommunity is designated by organisation policy


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to a workplace or community or an environment that effectively simulates workplace or community conditions


Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons