Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Pharmacy products may include:
prescription medicines
Pharmacy Medicines (S2)
non-scheduled pharmacy products.
Customer may include people:
from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities
in their own home or contacting the pharmacy by phone
in residential care settings
with special needs, such as:
the elderly
infants
who are:
drug or alcohol affected
emotionally unstable
mentally unstable
physically unwell.
Customer details may include:
patient name
delivery address
telephone number
suitable delivery times
specific location advice.
Delivery information may include:
items on the prescriptions to be dispensed
other products required
estimated delivery time
persons authorised to accept delivery
payment method.
Ready for delivery may include:
assembled items are complete, clearly and correctly labelled, and match customer requirements
a pharmacist has verified dispensed items
required information and advice accompanies the items
items are packaged appropriately to protect customer privacy and product integrity.
Handling and storagerequirementsmay include:
temperature control and cold chain items
light-sensitive items
heat-sensitive items.
Delivery documentation may include:
prescription documentation to be signed by customer or agent
self-care and health information
other information supplied by a pharmacist
delivery check sheets
customer location details.
Information provided on medicinesmay include:
pharmacy labels
cautionary and advisory labels
additional information or advice prepared by a pharmacist
information provided by the supplier
self-care and health information
Consumer Medicine Information (CMI).

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply pharmacy procedures when delivering dispensed medicines and other products outside the pharmacy
provide information in ways appropriate to customer needs and demonstrate relevant techniques to confirm understanding
apply correct storage and transport conditions and any special delivery requirements for dispensed items
recognise and arrange follow-up contact, in situations requiring referral to a pharmacist.
Context of and specific resources for assessment
Assessment must ensure that competency is:
demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment
demonstrated in a real workplace environment that meets relevant industry standards and which may include client interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
a range of customers or their agents with different locations and delivery requirements who are typical of the customer base
dispensed items and other products for delivery to the customer or their agent
dispensed items requiring special handling
delivery documentation and recordkeeping systems
payment systems
relevant documentation, such as:
customer details
delivery checklists
maps or location information
pharmacy procedures
real or simulated prescriptions
CMI.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate:
preparing for deliveries
delivering items to customers outside the pharmacy
completing documentation and records relevant to delivering prescription and other pharmacy items
seeking direction from the dispensing pharmacist
review of portfolios of evidence and third-party workplace reports of on-the-job performance
role plays to:
confirm communication skills that meet diverse customer requirements
demonstrate understanding of contingency management procedures
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.