Unit of competency Outline

Date retreived
23/07/2026 11:16 PM AWST

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Lead and manage people

Lead and manage people

Unit of competency
National Code
SITXHRM009
State Code
OEA96
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080303 - Human Resource Management
Original Release Date
18/10/2022
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, and operational and senior managers.The unit applies to all tourism, travel, hospitality and event sectors.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Model high standards of performance and behaviour.
  • 1.1. Act as a positive role model through individual performance.
  • 1.2. Show support for and commitment to organisational goals in day-to-day work performance.
  • 1.3. Interact with team members in a positive and professional manner.
2. Develop team commitment and cooperation.
  • 2.1. Develop and clearly communicate short, medium and long-term plans and objectives consistent with organisational goals in consultation with the team.
  • 2.2. Communicate expectations, roles and responsibilities of team members to encourage them to take responsibility for own work.
  • 2.3. Encourage teams and individuals to develop innovative approaches to work.
  • 2.4. Model and encourage open and supportive communication within the team.
  • 2.5. Seek and share information from the wider business environment with the team.
  • 2.6. Represent team interests in the wider business environment.
  • 2.7. Seek feedback from team members and implement changes within the bounds of organisational goals and policies.
3. Manage team performance.
  • 3.1. Delegate tasks and responsibilities, identify barriers to delegation, and implement processes to overcome the identified barriers.
  • 3.2. Evaluate team member skills and provide opportunities for individual development.
  • 3.3. Monitor team performance to ensure progress towards achievement of goals.
  • 3.4. Provide mentoring and coaching to support team members.
  • 3.5. Motivate individuals and teams to achieve optimum performance.
  • 3.6. Provide recognition and rewards for team achievements.
No information
No information
Replaces
State Code National Code Title Type
AWQ43 SITXHRM003 Lead and manage people Unit of competency