Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Workplace forms and documents include:
Job sheets, time sheets, rosters
Client contact registers including telephone calls
Meeting registers and records
Purchase orders and invoices
Promotional materials
Organisations policies and procedures
SOP's
Relevant legislation
Organisation's standard forms


Records may be:
Accounting records e.g. account for payments, petty cash payments, purchases
Client records e.g. client statistics, client details, contact numbers etc.
Assessment and referral records
Records of jobs/clients attended
Sign on/sign off sheets
Purpose designed report forms


Store and maintain organisation information includes:
Manual and computer filing
Data base
Management of computer directories


Equipment and machines include:
Answering machines
Appliances
Computers
Email
Fax machines
Machinery
Maintenance equipment
Microwave ovens
Photocopiers
Telephones
Two-way radios
Cleaning equipment
Vehicles


Maintenance of equipment is:
According to routine maintenance instructions and responsibilities of the job role


Inquiries may be internal and external via:
Telephone calls
Facsimiles
Letters
Email
Internal office memos
Personal visits


Reports may be in English or community language as required by the organisation/service:
Verbal or written
Memos
Letters
Records
Chart reports
Notes


Organisation procedures and policies include those relating to:
Filing and indexing
Security
Circulation
Confidentiality


Organisation may refer to:
Public or private companies
Small businesses
Government departments
Sole trader businesses

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation of performance in the work environment or in a simulated work setting


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to:
an appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment
equipment and resources normally used in the workplace


Method of assessment may include:
Observations
Questioning
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance