Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property investment may include:
concepts and plans
strategies and placement of capital in property for investment
productive use of property and assets
customer service outcomes.
Relevant people may include:
accountants
agents
analysts
clients
government personnel
legal representatives
management and colleagues
members of industry associations
site personnel
taxation specialists.
Clients may include:
developers
financial institutions
fund managers
individuals
internal and external property groups
investment organisations
joint ventures
owner-occupiers
partners
unit trustees.
Consultative processes may include:
face-to-face meetings
telephone, facsimile and written communication.
Documentation may include information relating to:
bank reports
budgets and other financial reports
contracts and other legal papers
cultural variations
general knowledge of industry
government statistics
industry reports and indices
market intelligence
media reports
published analytical reports.
Legislation may be outlined and reflected in:
Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirements
Australian standards
federal and state taxation requirements
consumer protection laws and guidelines
court and tribunal precedents
environmental and zoning laws affecting access security, access and property use
freedom of information
home building requirements
licensing requirements
privacy and confidentiality requirements and laws applying to owners, contractors and tenants
public health
quality assurance and certification requirements
relevant common law
relevant federal, and state or territory legislation and regulations affecting organisational operation, including:
anti-discrimination and diversity
environmental issues
EEO

industrial relations
OHS
relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law
relevant local government policies and regulations
strata, community and company titles
tenancy agreements
trade practices laws and guidelines.
Resources may relate to:
materials
personnel
tools and equipment
training
transport.
Organisational requirements may be outlined and reflected in:
access and equity principles and practice guidelines
business and performance plans
complaint and dispute resolution procedures
goals, objectives, plans, systems and processes
legal and ethical requirements and codes of practice
mission statements and strategic plans
OHS policies, procedures and programs
policies and procedures in relation to client service
quality and continuous improvement processes and standards
quality assurance and procedure manuals.
Partners may include:
banks
builders
corporations
developers
government instrumentalities
other financial institutions

other investors
private individuals
tenants.
Communication techniques may include:
active listening
clear presentation of options
consultation methods
culturally inclusive and sensitive engagement techniques
questioning to clarify and confirm understanding
seeking feedback
two-way interaction
using language and concepts appropriate to cultural differences
verbal or non-verbal language.
Assessment may include:
establishing that potential partners are bona fide
verifying financial credentials.
Negotiation techniques should include:
clearly presenting options and consequences
control of tone of voice and body language
demonstrating flexibility and willingness to negotiate
using positive, confident and cooperative language
using language and concepts appropriate to the people involved
using strategic questioning and listening to gather information and direct the focus of people involved
using summarising of positions and agreements to move understanding.
Conflict situations may include:
accidents resulting in injury
arguments and disagreements
conflicts between members of the public
destruction of property
ejection of persons
persons suffering from emotional distress or mental illness

persons under the influence of intoxicating substances
persons with criminal intent
refusals to follow directions and guidance
riots and demonstrations
situations affecting the security of self, others or property.
Specialist advice may be sought from:
analysts
architects
bankers and financiers
government officials
investment consultants
members of industry associations
planners
real estate agents
solicitors
valuers.
Social and cultural differences may be expressed in:
beliefs, values and practices
conventions of gender and sexuality
cultural stereotypes
dress
food and diet
religious and spiritual observances
social conventions
traditional practices and observations
verbal and non-verbal language.
Business equipment and technology may include:
computers
data storage devices
email
facsimile machines
internet, extranet and intranet
photocopiers

printers
scanners
software applications, such as databases and word applications.
Feedback may be sought from:
clients and their legal representatives
supervisors and colleagues
formal and informal performance appraisals
workplace assessment.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.
Overview of assessment
This unit of competency could be assessed through practical demonstration of establishing a formal partnership for property investment. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
conducting negotiations using effective communication and facilitation methods
determining investment requirements and objectives through effective consultative processes and identifying required legislative compliance
developing a negotiation strategy that includes timetables, budget and negotiation parameters and addresses potential areas of conflict
formalising and documenting partnership arrangements, showing evidence of agreement by all parties to the arrangement
identifying and selecting potential partnership arrangements using criteria developed for assessment and selection

knowledge of organisation's practices, ethical standards and legislative requirements associated with establishing formal partnerships for property investment.
Context of and specific resources for assessment
Resource implications for assessment include:
a registered provider of assessment services
assessment materials and tools
candidate special requirements
competency standards
cost and time considerations
suitable assessment venue and equipment
workplace documentation.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
Validity and sufficiency of evidence require that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.
In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.