Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Routine tasks may include:
Maintaining information systems
Providing practice communications
Performing financial activities
Maintaining stock and resources


In accordance with requirements for the scale of the operation policies and procedures may include:
Treatment protocols
Human resources policies
Communication procedures
Emergency procedures
Stock control procedures
Financial procedures
Documentation procedures
Security procedures
Policy and procedure guidelines developed and/or provided by industry associations


Resources may include:
Physical environment
Practice/medical equipment
Administrative equipment and materials
Communications equipment
Marketing materials


Financial documentation may include:
NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants.
Banking documentation
Credit transactions
Creditors and debtors systems
Costing procedures
Draft financial forecasts/budgets
Stock records
Petty cash
Asset registers
Payroll records


Financial reports may include:
NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants
Cash flow forecasts
Budget reports
Reconciliations
Taxation documentation
Profit and loss statements
Detailed ledger accounts


Operational strategies may include:
Management and administrative systems and procedures
Office systems
Marketing approaches
Staffing procedures
Daily operation procedures
Environmental strategies


Marketing strategies may include:
Promotional and public relations activities
Development of marketing/promotional materials
Publicity and media relations
Advertising
Pricing strategies


Stock may include:
Materials and equipment required to prepare and dispense medicines
Materials and equipment used in the treatment of clients
Medicinal preparations provided to clients
Stationery and administrative supplies
Information materials provided to clients
Other promotional materials


Statutory and regulatory requirements may include local, state and national legislation and regulations affecting business operations such as:
Business registration
Planning and other permissions
Fire, occupational and environmental legislation
Taxation, copyright and trademark regulations
Codes of practice standards
Anti-competition/monopoly and consumer-based legislation
Anti-discrimination Act
Equal Employment Opportunities Act
Therapeutic Goods Act


Human resource strategies may include:
NB These will vary in detail according to number of personnel involved either as practitioner partners or employees
Recruitment, policies and procedures
Training and assessment
Performance management strategies
Personnel documentation
Workplace communications
Planning and facilitation of meetings
Implementation of statutory requirements
Workplace health and safety
Time and stress management
Support networks


Employee records may include:
Job/position descriptions
Employee records (including tax file number, remuneration, leave and training records, records of disciplinary action, time and wages sheets)
Records of taxation and superannuation payments made
OHS records
Relevant awards and/or industrial agreements


Manage diversity involves:
Valuing and utilising the different skills, backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business. Diversity may include for example:
Gender
Culture
Language
Network of contact
Work preference
Competencies
Education
Work history

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
Observation of performance in the workplace or a simulated workplace (defined as a supervised clinic) is essential for assessment of this unit
Assessment may contain both theoretical and practical components and examples covering a range of clinical situations
Evidence is required of both knowledge and skills application. The assessee must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender
Assessment of sole practitioners must consider their unique workplace context, including:
Interaction with others in the broader professional community as part of the sole practitioner's workplace
Scope of practice as detailed in the qualification and component competency units
Holistic/integrated assessment including:
working within the practice framework
performing a health assessment
assessing the client
planning treatment
providing treatment


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
Assessment should replicate workplace conditions as far as possible
Simulations may be used to represent workplace conditions as closely as possible
Where, for reasons of safety, access to equipment and resources and space, assessment takes place away from the workplace, simulations should be used to represent workplace conditions as closely as possible
Resources essential for assessment include:
an appropriately stocked and equipped clinic or simulated clinic environment
relevant texts or medical manuals
documented process to enable the access and interpretation of up-to-date information
relevant assessment instruments
appropriate assessment environment
skilled assessors


Method of assessment
Observation in the workplace (if possible)
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice.
Clinical skills involving direct client care are to be assessed initially in a simulated clinical setting (laboratory). If successful, a second assessment is to be conducted during workplace application under direct supervision.
Explanations of technique