Unit of competency Outline

Date retreived
22/07/2026 3:25 AM AWST

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Facilitate access to tertiary health services

Facilitate access to tertiary health services

Unit of competency
National Code
HLTAHCS015
State Code
OEO48
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/12/2022
View on TGA
State Implementation and Classification
Approved Date
11/08/2023
Field of Education
061305 - Indigenous Health
Original Release Date
11/08/2023
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain links with tertiary health services and to support Aboriginal and/or Torres Strait Islander people to access those services. It requires the ability to interpret service information, provide information to clients and assist with practical arrangements such as transport, accommodation, admission and discharge.This unit is specific to Aboriginal and/or Torres Strait Islander people working as health workers or health practitioners. They work as part of a multidisciplinary primary health care team to provide primary health care and other support services to Aboriginal and/or Torres Strait Islander clients.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication. For information about practitioner registration and accredited courses of study, contact the Aboriginal and Torres Strait Islander Health Practice Board of Australia (ATSIHPBA).
Notes
Elements and Performance Criteria
1. Develop and maintain links with tertiary health services.
  • 1.1. Source information about relevant tertiary health services, individual organisations and key contacts based on client needs.
  • 1.2. Interpret tertiary service information and extract key points needed to support clients.
  • 1.3. Identify communication lines and protocols for tertiary services departments and individuals.
  • 1.4. Use industry terminology appropriately in communications with the tertiary service.
  • 1.5. Use communication and collaboration skills to establish relationships between and within organisations.
  • 1.6. Provide and share information about own and other organisations to support optimum client outcomes.
2. Support clients to access tertiary health services.
  • 2.1. Provide clients with current, accurate and relevant information about available tertiary health services and support.
  • 2.2. Identify client needs for assistance with practical arrangements based on their individual situation.
  • 2.3. Organise and make required practical arrangements in a timely way to support client needs.
  • 2.4. Assist clients with completion of documentation based on individual needs and tertiary service requirements.
  • 2.5. Identify and liaise with individuals, departments and organisations involved in client care.
  • 2.6. Identify and share client information, perspectives and preferences with service providers.
3. Participate in discharge planning.
  • 3.1. Identify key individuals involved in discharge planning at the tertiary health service.
  • 3.2. Identify key issues for discharge planning and discuss with client and their family to establish questions and requirements.
  • 3.3. Seek information from the tertiary health service about requirements for timing, transport, medication and follow-up.
  • 3.4. Provide information to client and their family and organise logistical support based on individual needs.
No information
No information
Replaces
State Code National Code Title Type
WG694 HLTAHW043 Facilitate access to tertiary health services Unit of competency