Unit of competency Outline
Date retreived
23/07/2026 6:19 PM AWST
23/07/2026 6:19 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct baggage handling operations
Conduct baggage handling operations
Unit of competency
National Code
AVIW2008B
AVIW2008B
State Code
WB814
WB814
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/09/2011
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
20/09/2011
Nominal Hours
20
Description
This unit involves the skills and knowledge required to conduct baggage handling operations in accordance with OH&S and other regulatory requirements, including handling the baggage using correct manual handling techniques, and identifying unusual or abnormal baggage and taking appropriate action to deal with it and/or report it in accordance with workplace procedures and relevant regulatory requirements. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Handle baggage
- 1.1 Baggage handling is conducted in accordance with operational priorities and requirements and directions from supervisor/team leader
- 1.2 Correct manual handling principles and techniques are applied at all times when handling various types, weight and shape of baggage
- 1.3 Baggage tags are checked to identify if bag is marked heavy or fragile
- 1.4 Baggage is lifted and manoeuvred in accordance with OH&S and workplace procedures relevant to the tag indications on the baggage
- 1.5 Baggage with unusual shape or perceived hazard is identified and appropriate assistance sought from other team members to lift and move the baggage concerned
- 1.6 Baggage is stacked on or in the cart/ belt/container in accordance with OH&S and other relevant regulatory requirements and workplace procedures
- 1.7 Late baggage is collected, handled and delivered to aircraft in accordance with workplace procedures
2Deal with abnormal baggage handling situations
- 2.1 Baggage identified as heavy, fragile or having other unusual characteristics is handled in accordance with the workplace procedures and regulatory requirements specified for the type of baggage concerned
- 2.2 Baggage with an unintelligible or missing tag is identified and processed/reported in accordance with the procedures for the baggage handling system concerned
- 2.3 Baggage which has been damaged is identified and reported/processed in accordance with workplace procedures
- 2.4 Baggage found to be leaking suspicious or potentially dangerous substances is isolated and reported in accordance with workplace procedures and regulatory requirements
- 2.5 Baggage suspected of being a security risk is immediately isolated/reported in accordance with workplace procedures and regulatory requirements
- 2.6 Problems that may occur during baggage handling operations are identified and appropriate action is taken to rectify and/or report the problem in accordance with the workplace procedures and regulatory requirements
- 2.7 Safety hazards in the baggage handling work area are identified and appropriate action is taken to minimise/eliminate the risk in accordance with OH&S procedures and workplace hazard control strategies
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Baggage handling operations may be carried out:
in any allowable operating and weather conditions
at both major airports and regional airports
within a fully manual process or in conjunction with automated baggage handling/management equipment
in relation to any aircraft types in service in Australia
in accordance with enterprise and operational requirements
Performance may be demonstrated on:
appropriately simulated baggage handling situations
an operational baggage handling situation at an airport
Persons consulted during baggage handling operations may include:
other members of the baggage handling team(s)
supervisors and managers
check-in staff
aircrew
technical staff
Baggage may include:
passengers' baggage
containers/cans loaded with passengers' baggage/freight
freight
Hazards that may exist when carrying out baggage handling operations may include, but are not restricted to:
use of incorrect lifting techniques for the baggage concerned
heavy baggage
overweight baggage
baggage of unusual shape or physical size
incorrectly labelled baggage
baggage containing illegal substances
baggage found to be a security risk
moving belts and automated baggage equipment
moving airport vehicles and tugs in the vicinity of baggage handling areas
jet blast
noise
dust
Required personal protective equipment may include, but is not restricted to:
hearing protection
safety gloves
safety footwear
protective clothing
Equipment involved in baggage handling operations may include:
baggage cart
barrow
baggage belts
baggage containers or cans
automated baggage handling systems
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to baggage handling operations
OH&S regulations
workplace procedures and instructions and job specification
baggage handling checklists
emergency procedures
flight schedules
local instructions
manufacturers specifications and instructions relevant to baggage handling equipment
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to baggage handling operations
relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to baggage handling operations
Civil Aviation Act
local instructions
relevant OH&S legislation
environmental protection legislation
relevant security regulations
relevant Australian Standards
industrial relations and workplace compensation legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Baggage handling operations may be carried out:
in any allowable operating and weather conditions
at both major airports and regional airports
within a fully manual process or in conjunction with automated baggage handling/management equipment
in relation to any aircraft types in service in Australia
in accordance with enterprise and operational requirements
Performance may be demonstrated on:
appropriately simulated baggage handling situations
an operational baggage handling situation at an airport
Persons consulted during baggage handling operations may include:
other members of the baggage handling team(s)
supervisors and managers
check-in staff
aircrew
technical staff
Baggage may include:
passengers' baggage
containers/cans loaded with passengers' baggage/freight
freight
Hazards that may exist when carrying out baggage handling operations may include, but are not restricted to:
use of incorrect lifting techniques for the baggage concerned
heavy baggage
overweight baggage
baggage of unusual shape or physical size
incorrectly labelled baggage
baggage containing illegal substances
baggage found to be a security risk
moving belts and automated baggage equipment
moving airport vehicles and tugs in the vicinity of baggage handling areas
jet blast
noise
dust
Required personal protective equipment may include, but is not restricted to:
hearing protection
safety gloves
safety footwear
protective clothing
Equipment involved in baggage handling operations may include:
baggage cart
barrow
baggage belts
baggage containers or cans
automated baggage handling systems
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
sections of Civil Aviation Safety Regulations and Civil Aviation Orders relevant to baggage handling operations
OH&S regulations
workplace procedures and instructions and job specification
baggage handling checklists
emergency procedures
flight schedules
local instructions
manufacturers specifications and instructions relevant to baggage handling equipment
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Applicable regulations and legislation may include:
relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to baggage handling operations
relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to baggage handling operations
Civil Aviation Act
local instructions
relevant OH&S legislation
environmental protection legislation
relevant security regulations
relevant Australian Standards
industrial relations and workplace compensation legislation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWQ06 | AVID0002 | Conduct baggage handling operations | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S626 | AVI20408 | Certificate II in Aviation (Ground Operations and Service) | Qualification |