Unit of competency Outline

Date retreived
22/07/2026 8:19 PM AWST

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Provide club reception services

Provide club reception services

Unit of competency
National Code
SITXCCS013
State Code
OEA20
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
110101 - Hospitality
Original Release Date
18/10/2022
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to provide reception services in a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative licensing requirements.The unit applies to all types of licensed clubs, including sporting, entertainment, social, workers’ and Returned and Services League (RSL) clubs.It applies to frontline customer service personnel who operate with some level of independence and under limited supervision. This includes club receptionists, front desk receptionists and doorpersons.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Provide information on club services and process memberships.
  • 1.1. Provide advice and information on club services and facilities to members, guests and visitors.
  • 1.2. Explain membership requirements and rules to members, guests and visitors in a professional manner.
  • 1.3. Explain membership application forms to applicants and assist with form completion.
  • 1.4. Calculate and process membership payments.
  • 1.5. Issue correct proof of membership documentation.
  • 1.6. Use club reception technology to assist with providing services to members and guests.
2. Monitor entry to club.
  • 2.1. Check proof of membership upon entry to the club.
  • 2.2. Assist guests and visitors to sign in according to government and organisational requirements.
  • 2.3. Check member, guest and visitor compliance with dress and age regulations.
  • 2.4. Refuse entry to non-compliant members, guests and visitors.
  • 2.5. Escalate disputes over club entry to security, supervisor or other relevant person according to organisational policy.
No information
No information
Replaces
State Code National Code Title Type
AWQ70 SITXCCS005 Provide club reception services Unit of competency