Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Routine tasks may include:
Maintaining information systems
Maintaining stock and resources
Performing financial activities
Providing practice communications


In accordance with requirements for the scale of the operation policies and procedures may include:
Communication procedures
Documentation procedures
Emergency procedures
Financial procedures
Human resources policies
Policy and procedure guidelines developed and/or provided by industry associations
Security procedures
Stock control procedures
Treatment protocols


Resources may include:
Administrative equipment and materials
Communications equipment
Marketing materials
Physical environment
Practice/medical equipment


Financial documentation may include:
NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants.
Asset registers
Banking documentation
Costing procedures
Credit transactions
Creditors and debtors systems
Draft financial forecasts/budgets
Payroll records
Petty cash
Stock records


Financial reports may include:
NB These will vary in complexity according to the scale of the business and the level of support employed from accountants and financial consultants
Budget reports
Cash flow forecasts
Detailed ledger accounts
Profit and loss statements
Reconciliations
Taxation documentation


Operational strategies may include:
Daily operation procedures
Environmental strategies
Management and administrative systems and procedures
Marketing approaches
Office systems
Staffing procedures


Marketing strategies may include:
Advertising
Development of marketing/promotional materials
Pricing strategies
Promotional and public relations activities
Publicity and media relations


Stock may include:
Information materials provided to clients
Materials and equipment required to prepare and dispense medicines
Materials and equipment used in the treatment of clients
Medicinal preparations provided to clients
Other promotional materials
Stationery and administrative supplies


Statutory and regulatory requirements may include local, state and national legislation and regulations affecting business operations such as:
Anti-competition/monopoly and consumer-based legislation
Anti-discrimination Act
Business registration
Codes of practice standards
Equal Employment Opportunities Act
Fire, occupational and environmental legislation
Planning and other permissions
Taxation, copyright and trademark regulations
Therapeutic Goods Act


Human resource strategies may include:
NB These will vary in detail according to number of personnel involved either as practitioner partners or employees
Implementation of statutory requirements
Performance management strategies
Personnel documentation
Planning and facilitation of meetings
Recruitment, policies and procedures
Support networks
Time and stress management
Training and assessment
Workplace communications
Workplace health and safety


Employee records may include:
Employee records (including tax file number, remuneration, leave and training records, records of disciplinary action, time and wages sheets)
Job/position descriptions
WHS records
Records of taxation and superannuation payments made
Relevant awards and/or industrial agreements


Manage diversity involves:
Valuing and utilising the different skills, backgrounds and capabilities of self and staff and developing strategies to encourage and enable their effective integration into the business. Diversity may include for example:
Competencies
Culture
Education
Gender
Language
Network of contact
Work history
Work preference

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
Observation of performance in the workplace or a simulated workplace is essential for assessment of this unit
Assessment may contain both theoretical and practical components and examples covering a range of practice environments
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Assessment of sole practitioners must consider their unique workplace context, including:
interaction with others in the broader professional community as part of the sole practitioner’s workplace
scope of practice as detailed in the qualification


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
Assessment should replicate workplace conditions as far as possible


Method of assessment
Observation in the work place (if possible)
Written assignments/projects or questioning should be used to assess knowledge
Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice